An Khang Pharmacy has been deploying synchronized solutions to enhance transparency and support customers in verifying the information of purchased products, integrating both direct and online channels seamlessly.

As part of this initiative, An Khang now displays the origin of medicines directly on the invoice, clearly stated below each product’s name. The invoice also includes instructions on how to verify pharmaceutical information on the official portal of the Drug Administration under the Ministry of Health.

Notably, the system integrates a search feature on its website, enabling users to find and retrieve results directly from An Khang’s platform. By entering the medicine/symptom or utilizing the scan/photo feature for packaging or invoices, An Khang customers can easily access critical medicine information, dynamically sourced and updated from the Drug Administration. This includes active ingredients, dosage, permits, product introduction (for non-medicinal products), food safety certification from the declaring entity, detailed information about the responsible entity (manufacturing, distribution), quality standards, and authentic product label images.

Customers can independently verify product information declared to the Ministry of Health directly on An Khang Pharmacy’s website.

Integrating origin information on invoices and providing an in-depth search feature on the website showcases An Khang’s commitment to ensuring that all products reaching consumers have clear and accurate details, giving customers peace of mind in their choices and usage.

These solutions not only save time but also reduce technological barriers for the elderly or those less familiar with specialized platforms for information lookup.

Instead of searching through various sources, An Khang’s customers can now easily verify the origin and quality of their medicines.

Mr. Doan Van Hieu Em, CEO of An Khang Pharmacy, affirmed: “In the context of the pharmaceutical market facing challenges in transparency and quality, we believe that users have the right to access accurate and clear information about the products they use. This is not only a strategic step for An Khang but also contributes to standardizing Vietnam’s pharmaceutical market.”

An Khang’s swift implementation of the inquiry system underscores its commitment to transparency and the fight against counterfeit and imitation products in the pharmaceutical industry.

An Khang is taking comprehensive measures to enhance transparency in its business operations. The pharmacies in the system guarantee no profiteering from selling partial doses of medicine.

Additionally, An Khang’s team of pharmacists is always ready to provide consultations and address queries regarding medicine and medical device usage, as well as offer lifestyle advice, regardless of whether customers make a purchase or not.

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