“Dượng Bầu’s Rice Drama: Customers Feel Mocked by Price Gouging and More.”

On the evening of May 26, a diner, Ms. T. from District 3, Ho Chi Minh City, visited the “Com Que Duong Bau” restaurant with her friends. According to her account, throughout their dining experience, the group of diners did not encounter any conflicts or disputes with the waiting staff.

However, when it came time to pay the bill, Ms. T. received a receipt with a mocking note, “NO DO kakakaka”, which left her feeling offended and disrespected.

Upset by the incident, Ms. T. immediately contacted the restaurant’s official fanpage to report the issue, but received no response. After multiple unsuccessful attempts at reaching out, she decided to call the restaurant’s hotline directly.

During the call, the staff member who answered claimed to be unaware of the situation and explained that the cashier was a new employee who had only been working there for 1-2 days and had “resigned” following the incident: “Your friend is new, I think she didn’t know. So she resigned, let us deal with her”.

Additionally, when asked about the lack of response from the fanpage, the staff member attributed it to different teams handling the page and the hotline, promising to forward the information to the person in charge of the fanpage.

Ms. T. felt outraged and dissatisfied with the restaurant’s response. After a period of silence, “Com Que Duong Bau” proactively reached out to Ms. T. via message and offered an explanation for the incident. They attributed the offensive note to a mistake made by the cashier, who had intended it for a friend who was a regular customer but forgot to delete it before processing the next order.

The restaurant apologized for the mistake and assured Ms. T. that the incident was an isolated event, and that their staff did not have any issues with her. They also mentioned that the cashier would be reprimanded for their negligence, which affected the customer’s experience.

Speaking to a representative of “Com Que Duong Bau”, they clarified that the information about the cashier resigning was inaccurate. The representative confirmed that the cashier involved in the incident is currently on leave and that the restaurant is in the process of reviewing and taking internal disciplinary action due to the staff member’s negligence in their duties, which impacted the customer’s experience.