Connecting Consumers – Reaching New Heights After 15 Years

15 Years of Sustainable Growth

Starting from a small store, Consumer Connect focused on mechanical tools, repair, and construction segments. With a unique strategy and long-term vision, Consumer Connect gradually expanded, becoming an official distributor of renowned brands like Stanley, Makita, Bosch, and Dewalt. This growth solidified its position in Vietnam’s tool and equipment industry.

The company emphasizes building a team of expert advisors to help customers choose products tailored to their needs. By 2025, Consumer Connect had served hundreds of thousands of orders nationwide, ensuring fast delivery and authentic products with a compensation policy of up to 1 billion VND for counterfeit items.

Adaptability in a Changing Landscape

Consumer Connect offers flexible and convenient shopping experiences for customers.

In response to shifting consumer behavior, Consumer Connect transitioned to a multi-channel business model, blending traditional stores with an online platform. The company invested heavily in e-commerce, smart inventory management, and online consulting channels, enabling customers to browse, select, and purchase products anytime, anywhere.

This adaptive strategy not only sustained growth but also provided a competitive edge in a fiercely competitive retail market with ever-evolving consumer demands.

Investing in Modern Shopping Spaces – Elevating Experiences

Consumer Connect provides a wide range of products from trusted brands.

To deliver a comprehensive shopping experience, Consumer Connect invested in physical stores where customers can directly compare and test products like water pumps, cutting machines, and aluminum ladders. Stores are designed for easy product selection.

Simultaneously, the company accelerated digital transformation in retail, optimizing online shopping platforms and integrating technology into customer care processes, from technical advice and warranties to personalized product recommendations. A standardized smart inventory and sales system enhances transparency, reduces delivery times, and improves operational efficiency.

Unlike mass retail models, Consumer Connect prioritizes in-depth technical consulting as its core value. Well-trained staff understand customer needs, providing dedicated support before and after sales, reinforcing the brand’s reputation as a trusted retail partner for Vietnamese consumers.

Celebrating 15 Years – Genuine Offers, Lasting Connections

Celebrating Consumer Connect’s 15th anniversary with attractive offers for customers.

Marking 15 years of growth, Consumer Connect launched its biggest annual promotion. Products like drills, welders, aluminum ladders, and hand tools are deeply discounted, along with cost-saving combos. The celebration extends to social media with minigames and special gifts, fostering joy and connection with consumers nationwide. These activities not only commemorate 15 years but also reinforce Consumer Connect’s commitment to delivering professional shopping experiences daily.

Looking Ahead – Embracing Sustainable Development

Consumer Connect leads in providing tools and equipment.

Consumer Connect aims to solidify its leadership through a long-term strategy post-system upgrade. The company plans to expand its nationwide store network while investing in e-commerce and logistics to better serve business customers.

Additionally, Consumer Connect is partnering with smart technology brands to offer comprehensive solutions for construction, mechanics, and repair industries. Over 15 years, the company has evolved from a traditional retailer to a leading distributor in tools and technical equipment.

With the motto “Building an Era – Asserting Pioneering Position,” Consumer Connect remains committed to three core values: quality, expertise, and customer trust.