Investors unable to place or modify orders, Securities Company blames connection issues with HoSE

Many brokerage firms are required to send notifications to investors, informing them that trading orders, cancellations, and amendments on the HoSE exchange are currently experiencing temporary interruptions. The company is investigating the issue and working diligently to address it as quickly as possible. Rest assured that we are committed to resolving this matter and ensuring a seamless trading experience for our valued investors. Thank you for your understanding and patience during this time.

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Many investors reported on the afternoon trading session of March 26 that they couldn’t place orders on HoSE. The trading speed was slow, causing VN-Index to fluctuate slowly. The liquidity in the afternoon session was also slow, with only over 5,000 billion VND matched on HoSE.

Some securities companies have informed investors about this situation. TCBS Securities stated in a notice to investors that the placing, canceling, and modifying orders on HoSE is temporarily suspended. The company is currently investigating and resolving the issue promptly.

Error notification from Vietcap

FPT Securities also notified investors about the connection issue with HoSE, preventing them from placing, canceling, and modifying orders. Other securities companies like VPS and KIS also encountered similar issues.

However, not all securities companies lost connection with HoSE. Some companies were still operating normally.

According to the document sent to securities companies last weekend, starting from March 4, Ho Chi Minh Stock Exchange (HoSE) has implemented the migration to the new KRX information technology system. HoSE required securities companies to prepare their systems for the transition, conduct system testing, and cutover tests on March 7.

Notification from SSI.

After that, from March 11 to 15, securities companies would test their trading order placement to ensure smooth operation as a normal trading day. HoSE noted that the first day on the system is March 4, and the data for the first trading day is the end-of-day data for March 1.

Regarding the recent operation time of the new KRX system, according to representatives of the Securities Commission, for the current information disclosure system being implemented, securities companies, as well as depositories and clearing centers, have conducted tests. The regulatory authorities are determined to launch this system after successful testing.