Customers can now perform non-financial transactions with just one video call.
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With this new video call feature, customers gain a 24/7 “assistant” that enables them to quickly perform various non-financial transactions directly through PVConnect. These include changing personal information, activating debit cards, resetting card PINs, reissuing debit/credit cards, registering/canceling balance change notifications, and setting/changing default accounts. In the past, customers had to visit a physical branch to complete these transactions with the assistance of a teller. Now, not only does this new feature simplify and expedite transactions through the use of digital technology, but it also saves customers time by eliminating the need for physical travel to branches and filling out traditional paperwork. Moreover, PVcomBank prioritizes safety and security during transactions by implementing a strict customer identification process that verifies personal information and authenticates customers’ identities through video calls.
 Update to the latest version of the PVConnect app to experience this new feature in just 4 steps.
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To use this feature, customers can access the PVConnect app, find the “Support” section on the home screen or in the “More” section. Here, they can select “24/7 Customer Support via Video Call” and choose the desired service from the available categories. With a simple tap on the “Call Now” button, customers can connect with a PVcomBank representative free of charge.
“In the initial phase, PVcomBank has successfully implemented 10 transactions to serve our customers, and we plan to expand this list shortly,” said Ms. Nguyen Thi Quynh Van, Director of the 24/7 Customer Service Center at PVcomBank. “The introduction of video call functionality on PVConnect aims to enhance our customer support channel and improve PVcomBank’s ability to assist customers in a more efficient, convenient, and simplified manner. This initiative is also part of our strategy to improve service quality through digitization, as outlined in PVcomBank’s comprehensive digital transformation roadmap. Through video conversations, our call center agents can better understand customers’ needs and provide support more effectively.”
PVcomBank’s pioneering implementation of non-financial transactions via video call aligns with its goal of continuously enhancing user experience and developing a multi-channel customer support strategy. This new channel not only provides customers with an additional convenient option but also showcases PVcomBank’s capabilities in delivering services and meeting the evolving needs of its customers, both through the multi-utility PVConnect digital ecosystem and traditional channels.
In addition to the PVConnect app, customers can also easily connect with PVcomBank through a range of other channels in its care ecosystem, including Email, Hotline, Website, Facebook, and Zalo. Regarding the video call platform, the 24/7 Center is equipped with a modern system capable of serving multiple customers simultaneously, reducing the load on business locations and optimizing operational costs.
