The Crystal Holidays Harbour Vân Đồn project recently unveiled its model apartment collection, and visitors were delighted to encounter a versatile and attentive AI robot during the opening event in July 2024.
A Transformative Force in the Hospitality Industry
In the 4.0 era, the integration of AI robots to replace humans in certain tasks and industries is an irreversible trend. The application of AI robots has significantly enhanced the efficiency of the hospitality industry, from data updates and process automation to guest services. AI robots are also being regarded as a “transformative force” in this industry. Many hotels and restaurants worldwide have employed AI robots in various operations, such as greeting guests, serving food, cleaning, and engaging in conversations with customers, offering novel experiences, increasing revenue, and reducing labor costs.
Humanoid robot staff at the front desk of Henn na Hotel Tokyo, Japan.
In Japan, the Henn-na Hotel chain, operated by Hotel Holdings, is renowned for being a pioneer in robot hospitality. They employ dozens of robots with diverse tasks. The humanoid robot at the reception greets guests in multiple languages (English, Japanese, Korean, and Chinese). The Unibo robot guides guests with simple conversations and assists in finding restaurants, supermarkets, and convenience stores. A Velociraptor dinosaur robot works as both a receptionist and an entertainer, arousing curiosity and delight among guests. Industrial robots are tasked with sorting and carrying luggage, while some androids handle housekeeping and coffee service.
Initially, the hotel chain introduced AI robots primarily to reduce staff costs. However, as time went on, these robots evolved in both appearance and functionality to become more intelligent and user-friendly, with added entertainment features that intrigued and captivated guests.
Passengers at Incheon Airport, South Korea, are impressed by the Air Star robot.
In South Korea, the Air Star robot has long been a special assistant at Incheon International Airport. With its friendly interface and multilingual programming, this intelligent robot supports passengers in finding flight information, navigating to service counters, and locating departure and arrival gates, while also serving as a “model” for passenger check-ins. Incheon Airport plans to introduce self-driving robots from 2026, transforming the airport into one of the world’s smartest.
AI Robots at the Crystal Holidays Harbour Vân Đồn Model Apartment
Recently, over 500 guests attending the grand opening of the Crystal Holidays Harbour Vân Đồn integrated tourism, resort, and entertainment complex were thrilled to be guided and served by an AI robot. The robot, with its attractive and friendly interface, greeted guests with polite Vietnamese greetings, offered refreshments, and then led them on a tour of the model apartments, engaging in simple conversations along the way.
Guests were delighted to be guided by the AI robot through the model apartments of the Crystal Holidays Harbour Vân Đồn project.
Ms. Anh Phương, one of the guests, shared her impression: “I was very impressed with the model apartment of the project, featuring a beautiful design and direct views of Bái Tử Long Bay. It was also a unique and novel experience to be served and guided by a smart robot capable of human-like communication. This was a first for me.”
According to the project’s investor, the introduction of the AI robot at the model apartment was an initial trial, but it received positive feedback from customers. The investor plans to continue researching, refining, and widely implementing AI robots when the project becomes operational, keeping pace with the trend of smart technology integration in developing sustainable, eco-friendly tourism that conserves nature and reduces manual labor.
The model apartment at Crystal Holidays Harbour Vân Đồn boasts direct views of Bái Từ Long Bay.
Strategically located on the shores of Bái Tử Long Bay, Crystal Holidays Harbour Vân Đồn has captivated visitors with its model apartments, offering breathtaking views of the bay. With its modern and elegant design, carefully selected high-end furnishings, and a comprehensive range of 102 amenities, Crystal Holidays Harbour Vân Đồn caters to the diverse needs of travelers and promises to be a captivating destination for globetrotters worldwide.
The Hottest Destination for Tet, Business Owners Amazed “Happy to have customers back, last year was too quiet”
The tourist signal improved greatly during the recent Tet holiday. While the year before, according to Dalat business owners, the number of tourists decreased which led to a decrease in their income.
The most anticipated project in South Ho Chi Minh City – Khai Hoan Prime officially opens sales gallery and model apartments.
Hundreds of customers have attended and showered Khai Hoan Prime with praises for its grand, modern, and meticulously organized event. A significant number of customers made bookings immediately after personally witnessing the luxurious space of the Sales Gallery and the model apartments at Khai Hoan Prime.
Unlocking the Skies, Soaring the Economy
The Quang Tri Airport, a 5.8-trillion-VND project, is envisioned to unlock the skies and unleash the full potential of this sacred land. By doing so, it will propel the province’s economy, society, and tourism to new heights, fostering its well-deserved growth and development.
