Services
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Vietbank’s audited semi-annual financial report for 2024 recorded positive growth indicators compared to the market landscape in the first half of 2024. This achievement is a result of the collective efforts of the team, led by the bank’s new management. Vietbank remains steadfast in its people-centric approach. The only difference during this period is the multidimensional, multi-tasking, and more comprehensive development of “people,” encompassing employees, investors, shareholders, and, most importantly, Vietbank’s customers.
Regarding employees, Vietbank focuses on enhancing training and attracting top talent to ensure the improvement of the existing team’s capabilities and the addition of young, talented personnel to strengthen its operations. In recruitment, Vietbank remains committed to its goal of employing 100% local (Vietnamese) and regional talent to supplement its core workforce. Additionally, the bank always guarantees the welfare and well-being of its employees. In July 2024, Vietbank’s Board of Directors passed a resolution to invest in a training center combined with a transaction point in Ho Chi Minh City. This demonstrates the commitment of Vietbank’s leadership at all levels to human resource development within the organization.
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For investors and shareholders, the Board of Directors and Executive Committee uphold transparency and respect for the rights of each investor and shareholder. We ensure compliance with the provisions of current Vietnamese law and constantly strive to improve our systems to protect investors’ and shareholders’ rights and ensure they receive accurate information at the right time.
When it comes to customers, Vietbank always positions itself as an expert, offering financial solutions that are tailored to their needs and optimized for their reality. To achieve this, our product development team works around the clock to stay updated with new market trends, adjustments by state agencies and current laws, and, most importantly, continuously incorporates feedback from customers and partners, either directly or indirectly through our 118 transaction offices nationwide. Ms. Le Thi Minh Ngoc, Director of the Retail Banking Division, shared, “It is our mission to design programs and products that meet the needs of our customers while ensuring profitability and business efficiency as committed by Vietbank’s management to its shareholders and investors. Moreover, the competition in the financial and banking industry presents both opportunities and challenges, driving our product development team to change and improve every day.”
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Vietbank is not only focused on product development but is also gradually improving the quality of its customer service, aiming for a “5-star standard.” Vietbank is concurrently implementing three projects to develop and standardize customer service: the Secret Customer Project, which evaluates service quality at transaction offices through a neutral third-party partner; the Customer Satisfaction Survey Project, which collects feedback through a QR code survey system; and the project to build and strengthen the customer service team. Through these projects, Vietbank expects its customers to have the most comprehensive experience when transacting with the bank.
To mark this journey of enhancing service quality, Vietbank will release a short film about the journey of customer care and service on the bank’s official communication channels on September 11, 2024. For more information, please visit www.vietbank.com.vn or our Fanpage at https://www.facebook.com/NH.Vietbank.
