At the Tax Dialogue Conference with taxpayers in five southern provinces and cities in 2024, held by the General Department of Taxation, one of the many recommendations from taxpayers was the lengthy process of personal income tax refunds. Many have been waiting for months without a resolution.
A taxpayer from District 3, Ho Chi Minh City, reflected that their local tax authority had accepted their documents since the end of June 2024, but after three months, they still had not received a notification of the tax refund decision. Up to now, the taxpayer has contacted the authority multiple times to no avail.
“The law stipulates fines ranging from warnings to monetary penalties for late submission of personal income tax finalization declarations. It also sets a fine for late payment by the tax authority when handling delayed dossiers, with the fault lying with the tax agency, at 0.03%/day. However, in reality, many cases of delayed processing drag on with no end in sight,” they questioned.
Another person also mentioned that they had submitted their tax finalization dossier several months ago, and the message on the system indicated successful submission, but they have not received a tax refund yet…
The General Department of Taxation acknowledged the feedback from taxpayers regarding the delayed processing of personal income tax refund dossiers. They will instruct the Ho Chi Minh City Tax Department to investigate, identify the causes, and request the tax branches to promptly process personal income tax refund dossiers in a timely manner as prescribed.
According to Mr. Mai Son, Deputy Director General of the General Department of Taxation, the tax agency also acknowledged the reflections of taxpayers nationwide regarding the slow processing of personal income tax refund dossiers. In the first seven months of 2024, the number of personal income tax refund applications nationwide tended to increase (by 145% over the same period in 2023).
The peak of personal income tax refund applications by individuals who directly finalize their taxes in April, May, and June is one of the reasons for the delay in processing some dossiers beyond the prescribed time frame, affecting taxpayers.
To address this situation, the General Department of Taxation will continue to direct and urge tax authorities at all levels to review pending and overdue dossiers; handle personal income tax refund applications in accordance with regulations and procedures.
The tax industry is focusing on researching and proposing amendments to legal documents to simplify processes and procedures. They are also promoting the modernization of information technology applications to support the work of handling personal income tax refund dossiers more conveniently and quickly.
Mr. Mai Xuan Thanh, Director General of the General Department of Taxation, shared that the tax industry aims to achieve automatic personal income tax refunds by 2025. This will reduce the time and manpower required for both taxpayers and tax officials, allowing more time to support businesses and improve tax administration.
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