According to Vietcombank, per the Law on Identity Documents 2023 (Law No. 26/2023/QH15), identity cards (including both 9-digit and 12-digit types) will remain valid for use in procedures and transactions until December 31, 2024.
As per Circulars 17/2024/TT-NHNN and 18/2024/TT-NHNN issued by the State Bank of Vietnam, from January 1, 2025, account holders/cardholders will have their online transactions (fund transfers, bill payments, top-ups, etc.) and cash withdrawal/transfer transactions at ATMs temporarily suspended if:
1) Biometric information has not been updated;
2) New identity documents (identity card, passport, visa) have not been provided to replace expired ones.
To ensure uninterrupted transactions, Vietcombank recommends that customers who have not yet updated their biometric information and/or provided their new identity card/passport with a chip (still valid) at the bank do so immediately via the VCB Digibank application. During the biometric information update process, customers will also be able to update their latest identity document information.
Additionally, customers can visit any Vietcombank branch nationwide to update their biometric information and/or identity documents.
Vietcombank also notes that customers only need to update their biometric information and valid identity documents at the bank once. When biometric information changes or identity documents expire, customers are required to provide updates.
For foreign customers who do not possess an identity card/passport with a chip and are not included in the national population database, it is necessary to visit any Vietcombank branch with a valid passport and proof of residence to update biometric information and identity documents.
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