The Ho Chi Minh City Department of Industry and Trade has proposed a number of solutions to manage and promote the development of e-commerce, aiming to protect consumer rights and ensure fair competition between domestic and foreign businesses.
E-commerce has witnessed robust growth in recent times, offering myriad benefits to consumers and enterprises alike. However, alongside its positives, the management of quality, counterfeiting, prohibited items, consumer rights protection, cybersecurity, and personal data has become more complex with the involvement of multiple providers, especially those from overseas.
In the field of trade promotion, there have been numerous signs of violations on e-commerce platforms, notably advertisements and promotions offering discounts of over 50% on goods and services. This has been prevalent on cross-border e-commerce platforms and social media lately.
This situation has adversely affected consumer rights and created unfair competition in the market.
To safeguard consumer interests and ensure equitable competition between domestic and international enterprises, the Ho Chi Minh City Department of Industry and Trade emphasizes the need to resolutely prevent the display of illegal advertisements and promotions on websites, e-commerce platforms, and social media.
This involves implementing stringent penalties (such as blocking, temporarily suspending, or ceasing domain name or application operations in Vietnam) for websites, e-commerce platforms, and social media that repeatedly violate the regulations.
Reviewing the current legal framework for e-commerce, inspecting and evaluating the compliance of international cross-border e-commerce platforms, and creating a level playing field for healthy competition while protecting the legitimate rights of domestic businesses are also crucial steps.
According to existing regulations, the responsibilities of foreign traders or organizations with websites providing e-commerce services in Vietnam include: coordinating with state management agencies to prevent transactions of goods and services that violate Vietnamese law, fulfilling obligations related to consumer rights protection and product quality, and submitting necessary reports.
However, the current trade management regulations do not clearly outline other obligations (similar to those for domestic traders or organizations registered for e-commerce activities) nor specify concrete punitive measures for violations…
Therefore, the Ho Chi Minh City Department of Industry and Trade suggests that more detailed regulations on tariffs, customs procedures, and cross-border e-commerce goods control be studied and promulgated promptly to provide a legal basis for effectively managing and governing these activities, especially those aspects that are currently unregulated or lack intervention grounds.
Amending tax-related regulations to ensure that foreign e-commerce platforms have a comprehensive tax payment mechanism when operating in Vietnam is also vital.
Concurrently, tightening control and imposing equitable taxes on foreign products sold in Vietnam through cross-border e-commerce is necessary.
Strengthening regulations on advertising across e-commerce platforms can help prevent misleading or fraudulent information and the sale of inferior or misrepresented products.
Additionally,完善 regulations concerning the collection, storage, and use of personal data in advertising campaigns are essential to safeguard the privacy rights of Vietnamese users.
The Ho Chi Minh City Department of Industry and Trade proposes that the Ministry of Industry and Trade develop solutions to promote and support businesses in embracing e-commerce, connecting with international partners, participating in global online trade fairs and exhibitions, and expanding export markets through cross-border e-commerce…
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