KienlongBank showcases its commitment to digital transformation in the banking industry by introducing an ecosystem of digital products and services, highlighted by the innovative AI Teller.
The AI Teller, developed by KienlongBank’s talented staff, offers customers a unique and personalized experience. It serves as an advanced AI-generated version of a traditional teller, providing customers with a range of services such as product and policy information, procedure guidance, and quick query support.
This AI-powered solution acts as an extended arm of the traditional teller, offering specialized and comprehensive 24/7 services tailored to each customer’s unique needs. By leveraging KienlongBank’s vast and diverse dataset and its unique AI gene, the AI Teller delivers in-depth data analysis, automatically scanning and analyzing patterns to detect and process requests efficiently.
Mr. Tran Ngoc Minh, Chairman of the Board of Directors, shared his insights at the event: “We expect the AI Teller to benefit both our customers and the bank by reducing the time and cost of transactions. Our goal is to automate 80% of our core processes and optimize 30% of our operational efficiency. The AI Teller will be integrated into our X-Digi system, making financial transactions more accessible for everyone, especially those in remote areas and the underprivileged.”
KienlongBank’s vision for the future includes integrating the AI Teller into all customer touchpoints, such as the X-Digi Booth, KienlongBank Plus mobile banking app, and physical transaction counters. This integration will enable customers to conduct transactions anytime, anywhere, enhancing the overall service quality.
In this era of transformation, KienlongBank is dedicated to leveraging technology to deliver innovative products and services, bringing enhanced benefits to society and individuals. The bank is committed to bringing the most advanced technology to all regions, especially remote areas, in line with the government and State Bank of Vietnam’s directives.
The AI Teller plays a pivotal role in building KienlongBank’s intelligent digital ecosystem in this new era.
Prior to this, KienlongBank had already made significant strides in AI integration with Kiloba.Ai, its proprietary AI gene. The bank has been promoting digital literacy among its staff, and through AI, it has successfully optimized human resources, processing time, and other resources. This has allowed KienlongBank to focus on product innovation, customer care process improvement, and enhancing customer satisfaction.
With a culture of innovation, robust strategies, and dedicated investments, KienlongBank is poised to celebrate its 30th anniversary (October 27, 1995 – October 27, 2025) with pride. The bank’s journey in this transformative era is a testament to its commitment to sustainable innovation, delivering real value to customers, investors, and the community. KienlongBank continues to strengthen its position in the financial landscape, contributing to the country’s development and shared prosperity.
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