The Digital Transformation event in the banking sector was honored to have the participation of the Prime Minister and leaders of the State, ministries, and many credit institutions. The Prime Minister highly appreciated the determination and proactive efforts of the banks, especially the commercial banks, in placing people and enterprises at the center of their digital transformation strategies.
The Prime Minister emphasized that the goal of digital transformation is to facilitate smoother connections and transactions between commercial banks, citizens, businesses, and the state, contributing to the country’s rapid and sustainable development. It also aids in the advancement of the digital economy, digital government, digital society, and digital citizens, as well as macroeconomic stability, inflation control, and ensuring the economy’s major balances.
Closely following the direction of the banking sector’s digital transformation and aiming to develop the national digital ecosystem, SHB is continuously investing in digital initiatives, with a particular focus on digital payment solutions for enterprises and public administration units. SHB’s integrated payment solution was presented to Prime Minister Pham Minh Chinh and other state leaders during the banking sector’s digital transformation event.
Practical digital initiatives for public administration units
Currently, SHB is a trusted partner of dozens of hospitals and medical centers nationwide, including the Central Pediatric Hospital, Thanh Nhan Hospital, Central Dermatology Hospital, Military Hospital 120, Hanoi Heart Hospital, Central Obstetrics Hospital, Vietnam-Germany Friendship Hospital, Hanoi National University Hospital, Dang Van Ngu Hospital, Can Tho Central General Hospital, and Can Tho Hospital of Tuberculosis and Lung Diseases.
Through its accompaniment and understanding, along with experience in deploying products aimed at public administration units, SHB continuously improves its financial solutions towards digitization and specialization, helping customers optimize their operational efficiency. For example, the integrated payment solution presented at the banking industry’s digital transformation event was well-received and highly regarded for its practical benefits to customers in the healthcare sector. For patients, integrated payment via QR code enables convenient payment for medical examination and treatment services without the need for cash. The QR code is placed at the hospital’s cashier counters or attached to each examination or prescription form. Patients or their family members can use the Mobile Banking application of any bank to scan the QR code and pay their medical fees. As a result, the payment process and values are updated in real time throughout the medical examination process, keeping patients informed about the costs and facilitating easy payment. With this new integrated payment solution, patients and their families experience a seamless and convenient payment journey, saving significant time and effort.
SHB’s digital payment solutions are being implemented in hospitals
From the perspective of hospitals and medical centers, this solution optimizes human resources, reduces overcrowding and long queues for payment, enhances transparency in revenue and expense management, and enables effective cash flow management while preventing fraud. All expenses are publicized, and payments/refunds are based on the progress of medical examinations and services.
Furthermore, the integrated payment solution is a significant step forward in contributing to the national digital transformation by promoting connectivity between the national data system and public administration agencies and ministries. With this solution, personal medical records will be linked to the national data system, gradually completing the country’s digital ecosystem and improving state management and service quality for citizens as the nation embarks on a new era of progress.
With a vision towards the Bank of the Future model, SHB will progressively create more solutions and services for citizens, enterprises, public administration units, and the country. The Bank of the Future will fully integrate advanced modern technology platforms such as AI, Big Data, and Machine Learning into all processes, solutions, services, and products.
This model is expected to comprehensively enhance SHB’s competitive capabilities and customer service, delivering significant results in 2025 and 2026, including enhanced digital services, digitization of the customer journey, improved customer experience, increased automation, data-driven efficiency gains, core banking modernization, enhanced infrastructure stability and scalability, and accelerated development of advanced products, services, and solutions.
Accompanying the Development of the National Digital Ecosystem
In addition to its partnerships in the healthcare sector, SHB has become a trusted partner, providing financial products and services to hundreds of other public service units, including schools, state organizations, and state-owned enterprises.
Beyond collaboration in enhancing educational quality, SHB has signed cooperation agreements with prominent universities such as Hanoi National University, Hue University, Ho Chi Minh City National University, Thai Binh University, Banking Academy, and Hung Vuong University, offering comprehensive financial solutions. Among these, SLINK, a fee collection service via identified accounts, has received highly positive feedback for its effectiveness in saving time, cost, and convenience.
Leveraging its strengths in business customer development, SHB continuously strengthens cooperation and provides financial products, services, and solutions to large enterprises, including state-owned corporations such as PV Power, Vietnam Airlines, Vinaphone, EVN, Vietnam Steel Corporation, and Tasco.
Previously, SHB was one of the first joint-stock banks to sign a cooperation agreement and promptly implement electronic two-way payments with the State Treasury. The “cam” bank also collaborated with the General Department of Taxation to deploy the eTax Mobile app for individual tax/fee payments. This service not only reduces paperwork but also ensures accuracy and security in transactions for customers with assigned tax codes on the application. SHB will continue to cooperate with the General Department of Taxation, the State Treasury, the General Department of Customs, and other ministries and sectors related to administrative procedure reform in the field of taxes, fees, and public services. Through these partnerships, the bank promotes cashless payments for both individual and business customers.
Actively responding to Resolution 57-NQ/TW of the Politburo on breakthrough development in science, technology, innovation, and national digital transformation, SHB’s journey of digital transformation demonstrates the bank’s commitment to continuously enhancing its capacity, position, and practical contributions to the country’s economic development.
With its active participation and positive contributions to the national digital ecosystem, SHB was recognized by FinanceAsia magazine as the “Best Bank for Public Sector Customers” in Vietnam. This accolade acknowledges SHB’s relentless efforts in providing comprehensive and effective financial solutions to public sector organizations and accompanying the country’s sustainable development.
SHB’s robust digital transformation process will contribute to the country’s digital transformation, innovation, and scientific and technological application, specifically in the banking sector. Continuing its 32-year journey of contributing to national construction through numerous key projects and closely following the Party and State’s important policies, SHB will further promote its role and position as a leading financial institution, accompanying the country into a new era of progress.
The Average Vietnamese Income Script Achieves $28,370 Per Annum
According to experts, for Vietnam to join the ranks of high-income countries, there needs to be a period where its GDP growth reaches double digits (over 10%). This is an unprecedented threshold, an ambitious goal, yet not an impossible one. An ambitious scenario targets an 11-12% annual GDP growth rate during the period of 2025-2035, elevating the per capita income to $28,370 by 2045.
Tax Crackdown: Revenue Targets 25,201 Individuals and Businesses in May 2025
“In the first five months of 2025, the Ministry of Finance reports that tax authorities scrutinized 164,661 taxpayers, resulting in additional tax collections of over VND 416 billion from businesses. Moreover, they pursued tax evasion cases involving 25,201 individuals and households, recovering a total of more than VND 331 billion in taxes.”
The Economic and Social Affairs Standing Committee Meeting: A Comprehensive Review
On the evening of June 2, Prime Minister Pham Minh Chinh chaired a meeting of the Government’s Standing Committee to discuss preparations for the upcoming regular Government meeting for May 2025.
Mr. Pham Anh Tuan: Nearly 86 Million Accounts “Wiped Out” Post-Biometric Authentication
“Prior to the implementation of the new authentication requirements by the State Bank of Vietnam, the country boasted an impressive 200 million bank accounts. However, once the new biometric verification process was enforced, the number of active accounts stood at 113 million individual accounts and over 711,000 organizational accounts. These are the accounts that have successfully undergone the rigorous process of biometric data verification, ensuring the integrity and security of Vietnam’s national population database.”
Unlocking the Potential: A Call for a More Open and Inclusive Banking Sector
“The Prime Minister encourages banks to further cut costs and offer more competitive rates as part of a special 500,000 billion VND credit program. With a nudge to be more accommodating, the aim is to see interest rates at least 1.5% lower than medium and long-term rates, providing a significant boost to borrowers.”
