Smart Retail: Cut Costs, Boost Efficiency with FPT VMSmart

As businesses rapidly expand their scale and geographical reach, many are facing a challenge: their operational monitoring systems are struggling to keep pace. Each branch operates different camera systems and uses independent IoT devices, resulting in fragmented, decentralized, and asynchronous management. Moreover, maintaining staff to monitor, report, and handle incidents at each location increases operational costs without commensurate efficiency gains. A report by Hypersonix indicates that delays in addressing risks due to a lack of synchronized monitoring data can directly impact revenue.

FPT VMSmart – Centralized Multi-Site Management on a Single Platform

This platform enables the simultaneous management of security and energy optimization solutions through a single interface, supporting businesses in monitoring tens or even hundreds of stores concurrently via a web platform or mobile app. As a result, managers can proactively monitor device status, connections, and storage capacity remotely without having to visit each location.

FPT VMSmart’s intuitive dashboard provides real-time insights into operational, security, and energy consumption parameters, enabling businesses to quickly identify and respond to anomalies. The system also integrates advanced AI monitoring, including intrusion detection, people recognition, customer density analysis, and peak time identification, delivering valuable data for optimizing staffing, product displays, and overall operations.

With a centralized storage mechanism, video data from multiple branches is synchronized on the system, enabling quick and flexible retrieval. Businesses can avoid investing in separate storage equipment at each location, significantly reducing infrastructure and operational costs.

FPT VMSmart dashboard displaying smart attendance feature. Source: FPT

FPT VMSmart – Enhancing Operational Efficiency

FPT VMSmart improves operational efficiency through a flexible permission system, single sign-on (SSO), and deep integration with existing management software.

The software allows for role-based access control, granting personnel access only to the functions relevant to their roles and responsibilities. For example, employees at a store can only view data from their specific area, while regional or operational managers can oversee multiple areas simultaneously. This approach helps prevent errors, ensures data security, and enhances transparency across the entire system.

FPT VMSmart’s permission settings screen. Source: FPT

The single sign-on (SSO) feature enables staff to easily access the system from any branch with a single account, particularly convenient for positions that involve frequent rotation or support across multiple locations.

FPT VMSmart also offers open API connectivity, seamlessly integrating with ERP, CRM, and specialized reporting systems. This creates a seamless data flow, from operational monitoring to sales analysis, customer behavior insights, and marketing effectiveness at the point of sale.

The platform further provides real-time reporting and smart optimization suggestions, such as alerts for long wait times, underperforming stores, or abnormal customer traffic. These insights enable managers to proactively adjust operations and enhance the customer experience.

FPT VMSmart – Reducing Operational Costs by up to 30%

FPT VMSmart helps businesses reduce operational costs by up to 30% by streamlining on-site monitoring staff and eliminating the need for localized storage equipment investments.

Additionally, the platform significantly saves management time, especially for retail chains with three or more locations. With centralized governance and real-time data updates, businesses can quickly identify and address incidents, improving overall operational efficiency.

Currently, over 3,000 cameras across more than 2,700 FPT Long Chau pharmacies are centrally managed through FPT VMSmart, ensuring synchronized and effective nationwide monitoring. According to Mr. Pham Dang Khoi, FPT Retail’s Technology Director at the FPT Corporation, “FPT Camera’s solution immediately reduced operating costs by 20-30% and reduced resources in the operations team by 20%.”

FPT VMSmart managing AI camera systems at Long Chau pharmacies and vaccination centers. Source: FPT

Mr. Nguyen Anh Duc, Director of FPT Camera, shared, “This is a comprehensive operational management platform, enabling businesses to monitor accurately, respond promptly, and make timely decisions.”

FPT VMSmart – Centralized Multi-Platform Management Software. Source: FPT

With its strong technical support and 24/7 nationwide customer care services, FPT is committed to ensuring stable, efficient, and long-term optimized solutions for businesses. FPT VMSmart has been trusted by prominent chains such as Lotte Cinema theaters, Hoya manufacturing plants, Edutalk language centers, and Beluni fashion stores, demonstrating its adaptability to diverse business models, including retail, manufacturing, education, and services.

For more information about FPT VMSmart and to register your interest, please visit HERE