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Warning: EVN Exposes a New Scam Exploiting Provincial Mergers

Vietnam Electricity (EVN) has issued a warning about a recent surge in scams. Malicious individuals are taking advantage of provincial mergers and boundary adjustments to deceive customers. They impersonate EVN staff and attempt to gain personal information for fraudulent purposes.

The most common tactic involves scammers pretending to be EVN employees, contacting customers, and asking them to access a provided link. They claim that EVN is undergoing a merger and that customers need to update their payment information for their new address. This is a ruse to gain access to customers’ banking details and ultimately defraud them.

Scammers may also ask for personal information, send suspicious messages, or instruct customers to install unfamiliar applications. They might even request a video call to guide customers through the process, which is another ploy to steal personal and financial data.

To protect yourself from these scams, EVN and its subsidiaries emphasize that they will never ask customers to provide personal information or access unfamiliar links. Therefore, customers should never disclose account details, passwords, or OTP codes to unidentified individuals.

If you receive a suspicious call or message, contact EVN’s Customer Care Center or your local police department for verification. Stay vigilant and cautious to safeguard your personal and financial information.

This isn’t the first time scammers have posed as EVN staff. In 2024, EVNHANOI’s Customer Care Center recorded 3,300 reports of suspicious calls, with over 5,200 calls in the first two months of 2025, almost double the previous year’s total. Scammers typically inform customers of unpaid bills or changes in payment methods, directing them to download apps like Zalo and follow suspicious links to steal banking information.

EVNHCMC’s Customer Care Center also reported similar incidents in 2024, with scammers offering to refund or reduce bills by 20% if customers downloaded applications or connected via Zalo. Fortunately, aware customers did not fall for these tricks as they were already using the official EVNHCMC app for bill payments.

Old Tricks, New Victims: Scammers Still Succeed Despite Warnings

Despite repeated warnings from EVN, some individuals fall prey to these scams. In May, Mr. D. from Hanoi received a call from someone claiming to be an EVN employee, requesting to digitize his electricity records for monthly billing. The scammer guided him to log into his bank account, resulting in a loss of VND 1 billion. Similarly, Ms. L. from Son Tay, Hanoi, fell victim to a scam where she was asked to download the “EVN app” to pay her electricity bill, losing VND 10 million.

EVN urges customers to remain calm and vigilant when receiving requests for money or personal information. Always verify the identity of the requester and be cautious of high-pressure tactics.