In recent times, MobiFone has been instrumental in implementing the Public Administration Procedure Handling Information System in Hanoi and Thai Nguyen Province. This system is fully capable of meeting the needs of provinces, cities, ministries, and sectors in handling public administration procedures under a new model.
In the context of promoting online public services, reducing contact, procedures, personnel, and intermediary levels, MobiFone’s deployment activities contribute to the efficient operation of the two-level local government machinery, in line with the spirit of Resolution No. 57-NQ/TW dated December 22, 2024, of the Politburo on developing science, technology, innovation, and national digital transformation. One of the highlights is the development and provision of modern public services, applying advanced technology to effectively serve the national public administration.
People doing administrative procedures at Branch No. 3 – Hanoi Public Service Center
The deployment of the Public Administration Procedure Handling Information System under the two-level local government model brings about practical benefits for citizens, businesses, agencies, and organizations in provinces and cities. The system connects and synchronizes handling processes between provincial and communal/ward levels, enhancing management, supervision, and administration. Through technology application, localities can save operational resources, reduce overlaps, increase transparency, and better control the progress of handling dossiers. At the same time, comprehensive digitalization also improves service quality, clearly demonstrating the role of digital government in serving citizens and businesses.
For citizens and businesses, this model creates a convenient, transparent, and cost-effective public service experience. Through the online platform, citizens can conveniently perform administrative procedures, easily track dossier handling progress in real-time, and reduce costs and waiting time. This is an important step in building a modern, friendly, and efficient government that centers around citizens.
MobiFone Corporation, a defense and security enterprise under the Ministry of Public Security, is committed to effectively deploying the Public Administration Procedure Handling Information System under the two-level local government model. This ensures the best service for the national public administration’s safe, smooth, and user-friendly operation. This is not only an important political task but also MobiFone’s responsibility and mission in building a modern and transparent administration, serving the people, and contributing to the successful realization of the national digital transformation goal.
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