VPBank has recently announced to customers about the schedule of providing banking services during the Lunar New Year holiday 2024 – Year of the Horse.
According to VPBank, services at branches and transaction counters will temporarily suspend transactions from 17:00 on February 7, 2024, take a break from February 8th to 14th, 2024 and resume normal operations on February 15th, 2024.
Interbank transfer transactions (performed via VPBank NEO website and app version) will be temporarily suspended from 16:00 on February 7, 2024. Transactions after this time will be processed on the first working day after the holiday (from 05:00 on February 15, 2024).
Meanwhile, many VPBank services will still be available during the holiday, including features in the VPBank NEO e-banking app such as: Credit card application; Activate/lock/unlock credit cards, Credit card debt payment; Automatic debit registration (if the debit account has sufficient balance), Bill payment, service top-up… The “247 Fast Transfer” feature through VPBank NEO, ATMs/CDMs, and internal transfers at VPBank will also function normally. In addition, customers can still make regular savings deposits during the holiday.
Some other banks also note the transfer methods during the holiday period. Techcombank said that the bank will be closed from Thursday, February 8, 2024 (29th of the lunar month) until Wednesday, February 14, 2024 (5th day of Tet). During the Lunar New Year holiday 2024, customers are prioritized for transactions via digital banking services available 24/7, completely free – convenient – secure. Techcombank Mobile serves all transfer transactions, bill payments, savings deposits, credit card debt payments. For cases of interbank transfer transactions, the recipient will receive the money on February 15, 2024. In cases where the deposit maturity date falls on holiday, the bank will pay interest and principal on the first working day after the holiday.
VIB Bank, on the other hand, stated that during the holiday, transactions via cards, ATMs, MyVIB, Internet Banking will still be conducted as usual. Regarding interbank transfer transactions to other bank accounts via MyVIB/Internet Banking, to be performed during the holiday, customers should choose the form of transferring money via card or express transfer method.
Differentiating between regular interbank transfers and 247 express transfers
Currently, to meet the diverse needs of customers when transferring money, banks have provided two main forms: regular transfer (via Citad system) and 24/7 express transfer (via NAPAS system). Accordingly, the time for interbank transfers will depend largely on the chosen form.
For regular transfer form, when choosing this form, the maximum time to receive the money is about 24 hours. For cases of transferring money to other banks before 9 am, the time to receive the money will be around 12 noon. If you transfer before 3 pm, the recipient can receive the money in the afternoon of the same day. For transfers on Saturday, the time to receive the money may fall on Monday of the following week, depending on the working hours of the bank.
For 24/7 express transfer form, the recipient will receive the money immediately after the sender completes the transaction, including weekends and holidays. Normally, this feature will be implemented on Internet Banking or Mobile Banking with fees charged according to the regulations of each bank.
The network connecting members in the Citad money transfer system and transfers via the Napas system will have some differences. Some banks also have different regulations on transaction limits, transaction fees for these two money transfer forms. Currently, the 24/7 express transfer service (via the Napas system) is more popular, especially for individual customers. Regular transfers via the Citad system may take more time, but also have advantages such as easy tracking or adjusting transactions, higher transfer limits. The Citad transfer flow is usually implemented for interbank transfer transactions with high transaction value.
