“VinClub Enhances Member Benefits with Exclusive Perks for Vinmec Patrons.”

“Six-Fold Benefits, Plus Privileges”

Ms. Nguyen Thi Hoa (29 years old, Ha Dong district, Hanoi) recently welcomed her first child at Vinmec Times City International Hospital and was surprised to receive a 3% discount and 3% points accumulation on the total cost of the service package. When instructed by the cashier to download the VinClub app, she discovered that she had become a Diamond member – the highest tier of VinClub – thanks to her frequent use of Xanh SM taxis for prenatal check-ups.

“Just because I liked the cleanliness and civility of this taxi, I became a Diamond member of Xanh SM. As a result, on my first visit to Vinmec, I received a great benefit, even though I had never been a patient at the hospital before. The perks of VinClub are truly impressive,” shared Ms. Hoa.

After learning about VinClub, Ms. Hoa found out that since August 8, 2024, customers using services at Vinmec and all products and services within the Vingroup ecosystem, including VinFast, Vinhomes, Vinpearl, Vinschool, and Xanh SM, have been entitled to direct discounts and Vpoint accumulation, depending on their membership tier.

VinClub membership tiers are based on customers’ historical transaction data with each Vingroup member company. Notably, customers will be granted the highest tier and have that tier uniformly applied across all brands. VinClub’s “six-fold privileges” policy is considered a unique advantage in the market when it comes to loyalty programs.

At Vinmec alone, the benefits that customers receive with the 3 membership tiers of Gold, Platinum, or Diamond are 2%, 4%, and 6% of the cost, respectively. This is particularly advantageous for those who require expensive and long-term services such as surgery, inpatient treatment, or premium health services. In addition to financial benefits, Diamond-level customers also enjoy non-financial benefits such as a dedicated hotline for appointment reminders, follow-ups, and consultations.

VinClub offers attractive privileges to loyal customers using products and services within the Vingroup ecosystem

The More You Swipe, the Bigger the Privileges

Unlike Ms. Hoa, Mr. Nguyen Van Nam (Hai Ba Trung district, Hanoi) and his family of four have chosen Vinmec for their healthcare needs for the past two years. During a recent visit for a gastrointestinal endoscopy at the hospital, he was introduced to the VinClub program. Immediately, he decided to transfer all his family’s expenses from January 1, 2023, to June 30, 2024, to a single account in his name. As a result, he instantly upgraded from Gold to Platinum status, simultaneously bringing increased benefits to all four family members.

“After many years of visiting Vinmec, I find that the VinClub loyalty program is far superior to previous membership programs. The list of benefits has been expanded to include medical products and services that were rarely discounted before, such as Obstetrics, Pediatrics, and Vaccination services,” said Mr. Nam.

Especially, according to Mr. Nam, the strength of VinClub lies in its allowance for multiple promotions to be applied simultaneously, instead of just one promotion per service usage. Therefore, the gastric and colorectal endoscopy package he used this time received an immediate 4% discount, and he was also given an additional voucher for a new health check-up.

“With this interlocking优惠 policy, I will invite both my parents to have health check-ups at Vinmec in the next few days. The hospital not only strives to improve the medical staff’s skills and the quality of care but also provides perfect “soft” experiences with double benefits like this. This proves that Vinmec is excellent at retaining customers,” shared Mr. Nam happily.

Although recently launched, Vingroup’s new loyalty program, with the “powerful card” VinClub, has received special attention and support from Vinmec customers. In the first week of the program’s launch, the reception and cashier staff at Vinmec hospitals were busier than usual, ensuring that all customers were informed about the benefits and privileges of VinClub.

“For new customers or those who do not have enough points to qualify for a membership tier, I always remind them to install the VinClub app within 24 hours to start accumulating Vpoints and ensure membership benefits,” said Ms. Pham Minh Anh, a cashier at Vinmec Times City.

The VinClub loyalty program, officially launched on August 8, 2024, is designed to bring superior and continuous experiences to all Vingroup customers across the group’s products and services. The “优惠 on 优惠” offered by VinClub serves as a powerful support, accompanying Vietnam’s leading private healthcare system in fulfilling its mission of “Caring not only with talent and medical ethics but also with empathy,” from lifelong care to continuously enhancing benefits for all patients.