The Golden Dragon Award recognizes Generali Vietnam’s unwavering dedication and remarkable achievements over the past years, showcasing its strong commitment to long-term investment, innovation, sustainable development, and enhanced customer experience.

DRIVING GROWTH THROUGH INNOVATION

Generali Vietnam has consistently prioritized technological advancements, promoting artificial intelligence (AI) to digitize and optimize operations, especially during the new 2025-2027 strategic cycle implemented by the Generali Group.

Generali Vietnam has maintained its superior market position regarding the R-NPS (Relationship Net Promoter Score), a comprehensive customer satisfaction index, for consecutive years. This success stems from strategic projects focusing on technological innovation and enhancing the end-to-end customer experience, including developing the GenVita digital ecosystem, establishing a modern data storage system, and automating sales processes to expedite transaction handling at every touchpoint.

In parallel, to innovate its approach to customers, Generali Vietnam has diligently expanded its presence with a network of over 110 transaction offices, establishing a system of “hundreds of trusted locations” readily available throughout the country.

By continuously expanding and diversifying distribution channels, Generali Vietnam recently signed an exclusive insurance distribution agreement with PVcomBank and partnered with Nam A Bank, enhancing access to millions of potential customers nationwide.

With relentless innovation and improvement, Generali Vietnam recorded impressive double-digit growth in insurance premiums in 2024 compared to 2023, despite the industry-wide pressures.

COMMITMENT TO SUSTAINABLE DEVELOPMENT

Generali Vietnam is committed not only to business growth but also to making sustainable development a strategic pillar in all its activities. The company initiates practical initiatives to protect the environment, support communities, and promote harmonious economic and social development.

In line with the Generali Group’s global strategy, Generali Vietnam actively embodies four crucial roles: a responsible insurer, investor, employer, and corporate citizen.

Through The Human Safety Net, a non-profit organization established by the Generali Group, Generali Vietnam’s community activities strongly emphasize sustainability, creating a profound impact and focusing on caring for and protecting future generations.

Collaborating with reputable partners such as the Vietnam Children’s Fund and UNICEF, Generali Vietnam has made significant contributions through parenting education programs and fundraising to build schools for children in remote areas. The company also stands with communities in disaster recovery, supporting northern compatriots in rebuilding their lives after calamities.

Firmly committed to sustainable development, Generali Vietnam introduces an eco-friendly insurance contract set made from recycled paper. With each contract issued, the company donates an aloe vera seedling to the non-profit TreeBank program.

As of now, Generali Vietnam has completed the donation of 50,000 seedlings to support the livelihood of the Raglai ethnic group in Ninh Thuan province.

Reaffirming its sustainable investment commitment in Vietnam, Generali increased its capital by VND 1,000 billion at the beginning of 2025, raising its chartered capital to VND 8,202.6 billion. This milestone strengthens Generali Vietnam’s financial capacity and provides leverage for its upcoming growth strategies.

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