Crafting a Smart, Humane, and Holistic Financial Ecosystem

The event witnessed the presence of Prime Minister Pham Minh Chinh – Member of the Politburo, Head of the Government’s Steering Committee for Science, Technology and Innovation, Digital Transformation and Project 06; Mr. Le Hoai Trung – Member of the Party Central Committee, Chief of the Party Central Committee’s Office; and Mr. Phan Van Mai – Member of the Party Central Committee, Member of the Standing Committee of the National Assembly, Chairman of the National Assembly’s Committee for Economic and Financial Affairs.

Representing the banking sector were Governor Nguyen Thi Hong – Member of the Party Central Committee, Head of the Banking Sector’s Digital Transformation Steering Committee, along with deputy governors, representatives of credit institutions, commercial banks, and technology enterprises.

Converging Vision – Towards a People-centric Financial Ecosystem

In his directive speech, Prime Minister Pham Minh Chinh acknowledged the innovative thinking and resolute actions of the entire banking sector in the digital transformation journey, laying a solid foundation for the industry to continue its role as the “lifeblood” of the digital economy, a smart and safe digital ecosystem centered around people.

The Prime Minister emphasized that the primary goal of digital transformation in the banking sector is to effectively connect banks with each other, the government, and the people, as well as social partners. This foundation contributes to the development of a digital government, digital society, and digital citizens, while also playing a crucial role in macroeconomic stability and ensuring sustainable social welfare. According to the Prime Minister, the next objective is to bring practical benefits to the people and businesses, reduce operating costs for the banking system, and prevent corruption and wastefulness through the transparency of financial transactions.

Prime Minister Pham Minh Chinh – Member of the Politburo, Head of the Government’s Steering Committee for Science, Technology and Innovation, Digital Transformation and Project 06, delivers a directive speech at the Banking Sector Digital Transformation Conference

The head of the government requested that the digital transformation process closely follow the Party’s guidelines and act decisively to enhance substantive effectiveness, avoiding formalities. At the same time, the banking sector needs to seize opportunities and embrace new technologies, pioneering in the application of science and technology and leading in innovation, thereby creating diverse financial products and safe, convenient services.

The Prime Minister affirmed that all policies and actions must place the interests of the people at the center, considering them not only as beneficiaries but also as active participants in the digital transformation process, joining hands and contributing to the development of a modern financial system.

Especially, the Prime Minister pointed out specific tasks that the entire banking sector needs to implement in the coming time: it is necessary to accelerate, break through, and reach the finish line earlier than the proposed roadmap. Specifically, it is crucial to boost investment in digital infrastructure, promote digital transformation for both citizens and businesses; issue preferential policies for the disadvantaged to ensure that all people have the opportunity to access digital banking services; pay attention to developing high-quality digital human resources capable of mastering new technology. And most importantly, it is imperative to ensure the safety and security of the financial and banking information system, protecting national interests and the rights of the people.

Governor Nguyen Thi Hong – Member of the Party Central Committee, Head of the Banking Sector’s Digital Transformation Steering Committee, speaks at the conference

At the event, Governor Nguyen Thi Hong emphasized that the Banking Sector Digital Transformation Event 2025, with the theme “Smart Digital Ecosystem in the New Era,” is an important annual event that demonstrates the high political determination and strong commitment of the entire industry in implementing Resolution 57-NQ/TW on breakthrough strategies for national science and technology development, innovation and digital transformation, and the National Digital Transformation Program until 2025, with orientations towards 2030. Governor Nguyen Thi Hong also outlined the strategic orientations of the industry in the coming period. Accordingly, the State Bank will continue to create favorable conditions in terms of mechanisms and policies for credit institutions to accelerate digital transformation and develop safe and convenient digital banking products and services, promoting cashless payments and enhancing financial inclusion for all segments of the population.

The Governor also announced that to implement Resolution 57-NQ/TW and the directions of the Government and the Prime Minister, and to accompany other sectors and fields in carrying out Resolution 57-NQ/TW, the State Bank has built and directed commercial banks to implement a credit program of VND 500,000 billion for enterprises investing in infrastructure and digital technology to implement key and important national projects in the fields of transportation, electricity, and digital technology according to the list announced by ministries and branches. So far, 21 commercial banks have prepared a source of VND 500,000 billion for lending under the program with preferential interest rates in VND, at least 1% per year lower than the average medium and long-term lending interest rate of the same bank at that time. To enable banks to implement this credit program soon, the State Bank will coordinate closely with ministries and branches to guide, support, and create favorable conditions for commercial banks to organize the implementation within their competence.

At the conference, representatives of banks and credit institutions shared profound insights from their practical experience in digital transformation and proposed multiple solutions to enhance effectiveness in the coming time. The speakers agreed that digital transformation is not merely about technology investment but should be linked to innovative leadership thinking, improved human resource quality, and comprehensive adjustments to operating processes.

Prime Minister Pham Minh Chinh visits Agribank’s booth at the event

Several large commercial banks presented exemplary models such as the implementation of the new Core Banking system, multi-channel expansion of digital banking, enhanced integration of Big Data and Artificial Intelligence (AI) to improve customer behavior analysis and product personalization.

Particularly, the delegates emphasized the urgent need for high-quality technology human resource training, increased investment in cybersecurity, and intensified financial education to enable people, especially in rural and remote areas, to easily access and safely use digital banking services.

These practical sharing from credit institutions not only enriched the picture of digital transformation in the banking sector but also affirmed the spirit of companionship, unity, and sharing of the entire industry, aiming towards a modern financial ecosystem where technology serves people effectively and humanely.

Towards a Smart and Humane Digital Financial Ecosystem

In the panorama of digital transformation in the banking sector, the Vietnam Bank for Agriculture and Rural Development (Agribank) has demonstrated its pioneering role with remarkable efforts and results. At the event, Agribank’s technology booth attracted special attention from delegates with its advanced technology applications and smart transaction counter models, offering novel and convenient experiences for customers.

Prime Minister Pham Minh Chinh and Governor Nguyen Thi Hong take a souvenir photo with Agribank’s Board of Directors

Notably, the presentation by Deputy General Director Hoang Minh Ngoc at the conference on the topic of “Social Security Payment through Bank Accounts/Cards” received high appreciation from experts and industry leaders. Agribank demonstrated its solid steps in applying digital technology to enhance the efficiency and transparency of social security programs. The impressive figures announced by Agribank testified to its significant efforts and contributions to the community: the bank has issued 12 million cards, opened 9 million accounts in rural and mountainous areas, provided payments for 500,000 beneficiaries, and disbursed VND 210,000 billion through insurance channels.

Deputy General Director Hoang Minh Ngoc reports at the Conference

These results not only reflect Agribank’s strong investment in technology but also showcase its profound social responsibility in accompanying the Government in implementing social security policies. Agribank also demonstrated its long-term commitment to continuing to promote digital transformation, aiming towards deep integration with the National Digital Identity System (VNeID) and progressing towards a paperless payment model, contributing to the humanization of financial services, especially for people in remote and disadvantaged areas who face challenges in accessing traditional banking services.

The Banking Sector Digital Transformation Event 2025 concluded with significant imprints, showcasing the determination and efforts of the entire industry in building a smart, safe, and convenient digital financial ecosystem. The proactive and creative spirit, along with the close companionship between banks and technology enterprises, are key factors in realizing this goal.

The Banking Sector Digital Transformation Event 2025 was not just a platform for organizations to share experiences and introduce technological solutions, but also a strong affirmation of the vision and determination of the Vietnamese banking industry in seizing opportunities from the Fourth Industrial Revolution, striving towards a comprehensive digital future, and serving as a driving force for the sustainable development of the country.