Cashless payment, convenient and efficient
Payment methods such as bank transfer and QR code scanning are popular cashless payment methods today, allowing customers to make quick and easy transactions with just a touch. Store staff no longer have to handle cash and change for customers, optimizing service time.
However, for store owners, coffee shops, restaurants, etc., these payment methods still have certain limitations. Specifically, when customers make payments, staff have to capture the transaction and wait for the account owner to confirm whether the payment has been received or not. This process wastes time for both customers, staff, and store owners.
Oanh, a well-known café owner in Ho Chi Minh City, said: “As a business owner, I have little time to go to the shop and usually leave it to my staff to handle. However, the payment process always takes up a lot of my time as I have to be available on the phone to confirm payment transactions for my staff at the store. Since opening two more branches, this has become more inconvenient for me.”
“Not to mention the issues that can arise during order management and revenue tracking. As a result, my staff and I always have to capture and cross-reference online transactions at the end of the day to ensure accuracy; it’s quite time-consuming.” Nguyen Quang, owner of a clothing store in Cau Giay, Hanoi, shared.
Although these inconveniences are not severe, they still pose problems for many store owners. In the long run, this affects customer service quality, increases labor costs, and requires more time for store management.
Shared account balance – An effective solution for store owners to manage cash flow
Understanding these inconveniences, BIDV Bank has introduced the “shared account balance” feature on the BIDV SmartBanking app, helping store owners effectively monitor and manage cash flow from multiple stores/employees, with several notable advantages including:
- Real-time account balance updates anytime, anywhere, via OTT messages on BIDV SmartBanking.
- Easy and secure registration
- Shared account balance inflows/outflows for the same account with multiple people at the same time
- No limit on the number of people to share the account balance
In addition, this feature allows users to flexibly choose whether to share account balances with others or not, expanding the usage scope of this feature for groups or families who need to monitor shared expenses, such as class funds, group funds, family funds, etc.
This feature is particularly suitable for store owners, making it easy to manage remote revenue while keeping the account balance secure. Through these features, employees or store managers can conveniently cross-reference and control transaction status, preventing fraudulent transactions and saving monthly SMS costs for balance notifications.
Specifically, when there is a change in the account balance of the store owner’s bank account (incoming or outgoing money), the person receiving the shared information – whether an employee or store manager – will immediately receive the transaction information. BIDV provides this service with two packages: “Experience” and “Advanced”, for customers to choose and register directly on the BIDV SmartBanking app. Customers can use the “Experience” package for free, which allows sharing with 2 phone numbers.
For customers who want to share with 3 or more phone numbers, they can choose the “Advanced” package with a fee of only VND 5,000/phone number/month, starting from the 3rd phone number, up to a maximum fee of VND 50,000/month (excluding VAT).
To experience the new feature, customers can follow these steps:
- Step 1: Log in to BIDV SmartBanking, select the “Account balance changes” feature, then select “Manage shared account balance”
- Step 2: Select “Add recipient of shared account balance”, choose the account to share, select the service package to register, enter the phone number to share, and provide the requested information
- Step 3: Enter the OTP code to confirm the registration.
For the person receiving the shared information, they need to register BIDV SmartBanking and choose to receive notifications via OTT messages.
In addition to these convenience features, BIDV offers 100% free money transfer transactions and various fees for small business owners, store owners, etc., especially free “Như Ý” account name selection, nickname, and attractive account number fees based on feng shui principles. Value transactions can also be performed with just one action, thanks to the 24/7 automatic transaction splitting feature with a daily limit of up to VND 5 billion.
With these new features that cater to specific customer groups, BIDV is developing a comprehensive financial ecosystem and channel-based financial utilities, aiming to provide a complete range of financial and non-financial products and services to meet the needs of customers.
