Techcombank Named Best Bank in Vietnam by Global Finance
In its 31st annual World’s Best Banks awards ceremony, US-based financial publication Global Finance has bestowed the title of Best Bank in Vietnam upon Vietnam Technological and Commercial Joint Stock Bank (Techcombank).
Widely regarded as a prestigious honor in the global banking industry, the Global Finance World’s Best Banks awards recognize institutions for their quality and achievements. Winners are meticulously selected by Global Finance editors after extensive consultations with banking professionals, including corporate financial executives, bankers, banking consultants, and analysts worldwide.
Techcombank’s consistent excellence across financial and operational performance, customer offerings and experiences, technology innovation and infrastructure, and positive environmental and social impact earned it the title of ‘Best Bank in Vietnam.’
In 2023, Techcombank recorded strong profitability and balance sheet strength while maintaining a laser-focus on customer needs. Throughout the past five years, the bank has consistently ranked among industry leaders in terms of average return on assets (ROA).
Beyond its impressive business performance, Techcombank has introduced cutting-edge customer value propositions, such as its innovative Auto-Earning solution. The bank has also enhanced its highly-rated mobile banking applications for both retail and business customers. Additionally, Techcombank has leveraged cloud-based data analysis and artificial intelligence to deliver tailored customer experiences that enhance financial management.
Techcombank’s unwavering commitment to digitalization has resulted in its transformation into a highly digitalized bank. Approximately 96% of the bank’s retail banking transactions are conducted online, and its digital banking platform receives an impressive average of approximately 50 logins per customer monthly.
“The advent of generative artificial intelligence represents a watershed moment for banking, with the potential to transform industry norms,” stated Joseph D. Giarraputo, founder and editorial director of Global Finance. “Amidst this dynamic landscape, the Best Bank Awards acknowledge financial institutions that offer a comprehensive range of services, long-term reliability, and technological innovation,” he added.
The award also acknowledges Techcombank’s dedication to recruiting and developing Vietnamese and international talent, fostering a diverse, skilled, and highly-motivated workforce.
Techcombank’s 2023 Employee Engagement Survey (EES) demonstrated exceptional results, with scores of 82% for Employee Engagement, 87% for Employee Enablement, and 77% for Employee Effectiveness. These outstanding results position Techcombank within the top 9% of companies in the Asia Pacific region for Employee Effectiveness and the top 14% for Engagement and Enablement.
These results are a testament to the bank’s commitment to cultivating a robust culture with highly capable and engaged employees who align with Techcombank’s values, demonstrate loyalty to the organization, and embrace personal growth.
“It is an immense honor and privilege to be recognized as the Best Bank in Vietnam by Global Finance for the first time. Despite economic challenges, Techcombank has achieved new heights in balance sheet strength, asset quality, and profitability, all while prioritizing customer needs in everything we do,” said Mr. Jens Lottner, CEO of Techcombank.
“Our customer-centric approach, backed by our market-leading digital capabilities, has enabled us to deliver on our mission of Changing Banking and Changing Lives,” he added, “and we are fully prepared to pursue even greater achievements in the years to come.”
Global Finance also commended Techcombank’s commitment to fostering sustainable economic, environmental, and social development in Vietnam, and its dedication to elevating customers and communities to reach their full potential.
In 2023, the bank provided unprecedented levels of green credit to sustainable projects in Vietnam. Additionally, Techcombank extended support to social initiatives with donations amounting to VND 148 billion ($5.9 million), while promoting health and fitness through its sponsorship of the Hanoi and HCMC Techcombank marathons.
Techcombank stands as one of the largest joint stock banks in Vietnam, guided by its vision to Change Banking, Change Lives. The bank is unwavering in its customer-centric approach, offering a comprehensive suite of retail and corporate
