A concerned citizen, Ms. N.C.S.A, from Huế City, reported to Người Lao Động that in early July 2024, she accidentally transferred a large sum of money from her account at MB Bank to an account held by B.D.C at ACB Bank.
Upon realizing her mistake, Ms. S.A, who was in Đông Hà City, Quảng Trị Province, immediately contacted the MB Bank branch for assistance. They initiated a trace request and reached out to ACB Bank for support. Through the coordination between the two banks, Ms. S.A was able to get in touch with the unintended recipient.
“The recipient was uncooperative despite the significant amount involved,” said Ms. S.A. “I had no choice but to involve the Huế City Police to intervene, freeze the account, and conduct an investigation.” The police authorities from Huế City coordinated with their counterparts in Vĩnh Tường District, Vĩnh Phúc Province, and specifically in Yên Lập Commune, to invite B.D.C. for questioning. B.D.C. acknowledged the mistaken transfer but insisted that Ms. S.A. travel to Vĩnh Phúc to confirm the return of the funds.”
Recovering mistakenly transferred funds is often challenging.
As of August 23, the police issued a letter to ACB Bank, requesting their assistance in recovering the transferred amount of 450 million VND. However, Ms. S.A. has not received the funds, and the situation remains unresolved for over two months, causing her considerable anxiety.
In response to the media, on September 14, ACB Bank confirmed that the customer had filed a report with the Huế City Police immediately after the mistaken transfer. On July 11, the police sent a letter to the ACB Bank branch in Huế, requesting coordination in providing information and freezing the recipient’s account until further notice from the investigating authorities.
ACB Bank promptly froze the account in question. They also received a letter from the Huế City Police regarding the coordination and support in recovering the mistakenly transferred funds to reimburse the customer through their account at MB Bank.
“To assist in retrieving the money, the Huế City Police need to provide a decision to seize the objects and documents related to the mistakenly transferred funds of Ms. S.A.,” explained the ACB Bank representative. “Once we receive this decision, we will have the basis to consider transferring the funds to the temporary holding account at the State Treasury of the Huế City Police.”
Recently, on September 13, ACB Bank sent another letter to the Huế City Police, reiterating their request for support in recovering the mistakenly transferred funds for their customer.
Regarding the account holder who received the unintended funds at ACB Bank, the bank stated that they had proactively reached out to the account holder on multiple occasions. On September 4, the account holder responded that they would visit ACB Bank to address the issue. However, as of September 12, ACB Bank had not received any requests from B.D.C. to deduct the funds from their account for reimbursement.
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