“I was most impressed with Lexus’ bow when I first arrived. Just one bow spoke volumes about the brand’s kindness, refinement, attention to detail, and hospitality. Even after five years and two Lexus models – the ES and RX – that first impression remains vivid,” shared Manh Cuong Phan from Hai Phong, Vietnam.
**A 5-star vehicle maintenance and repair experience**
Mr. Cuong shared that his journey with Lexus began with that welcoming bow. He felt the sincerity and dedication of the staff, which left a lasting impression. Prior to Lexus, he had owned several European luxury vehicles, but none offered the same level of hospitality, which he described as “5-star.”
Vu Ngoc Anh, Deputy Service Manager at Lexus Thang Long, shared their commitment to providing a luxurious yet intimate and cozy atmosphere for their customers. They offer a range of amenities, including a common seating area, private quiet spaces, massage chairs, and a play area for children. While waiting, customers can enjoy refreshments, live music, and a relaxing environment surrounded by greenery, ensuring a pleasant and refreshing experience.
Mr. Ngoc Anh emphasized that everyone who walks into the showroom, whether a Lexus owner or not, receives the warmest and most thoughtful welcome, embodying the Japanese philosophy of Omotenashi.
**A green and welcoming space**
Lexus not only prioritizes customer satisfaction but also extends this care to their vehicles. All cars entering the showroom are sheltered, and the service area is meticulously maintained to ensure cleanliness and comfort. From the reception area to the vehicle display and café, greenery abounds, creating a pleasant atmosphere. The technicians are highly skilled and experienced, and the facility is equipped with state-of-the-art tools, including imported car lifts and wheel alignment machines.
In addition to maintenance and repairs, Lexus offers a range of premium car beautification services, including polishing, ceramic coating, and heat-insulating window tinting, all available on-site. The tinting and polishing rooms are enclosed, air-conditioned, and illuminated to meet stringent standards. For scratch repairs, Lexus utilizes advanced robotic paint-drying technology and an automated paint mixing system for precise color matching.
**Zero car maintenance costs for years**
All Lexus genuine vehicles are currently covered by a 5-year warranty with unlimited mileage. During this period, any defective parts supplied by Lexus will be replaced free of charge. Paint surface rust or damage is also covered for 3 years or 100,000 km, whichever comes first. For corrosion-related holes, the warranty extends to 6 years with unlimited mileage.
For hybrid vehicles, the battery is warranted for 7 years with unlimited mileage, setting a benchmark in the automotive industry for hybrid vehicle warranties.
At Lexus, customers enjoy complimentary maintenance for 3 years or 60,000 km, whichever comes first.
Lexus owners can rest easy knowing that their vehicles require no maintenance costs for the first 3 years or 60,000 km (whichever comes first). All materials, parts, and labor during this period are entirely free of charge. Lexus showrooms nationwide offer transparent pricing for genuine imported parts and accessories.
Mr. Cuong, a proud owner of a Lexus ES since 2019, shared his satisfaction with the decision to choose Lexus. The after-sales service has been a significant factor in his continued happiness with the brand. So much so, that he recently added a Lexus RX to his family’s fleet last year.
“Lexus vehicles are renowned for their durability, and with the complimentary maintenance and extended warranties, there’s nothing to worry about. I have several friends who own Lexus vehicles, and they all share the same sentiment about the quality of the cars and the excellent after-sales service,” added Mr. Cuong.
Lexus: Modern equipment and skilled technicians
Lexus’s commitment to customer satisfaction is reflected in the positive feedback they receive and their impressive rankings in industry reports. According to the Customer Service Index (CSI) by J.D. Power, Lexus has consistently ranked first for three consecutive years (2022-2024) among luxury car brands. Lexus’s score far surpasses that of its European competitors.
North Korean Leader Navigates Flood Waters in a Lexus LX 600
The North Korean leader’s use of a Lexus LX600 to survey flood damage has caught international attention. This notable choice of vehicle has sparked interest, given the country’s well-known economic struggles and the luxurious nature of the SUV. With its powerful presence and sophisticated design, the Lexus LX600 stands out as a symbol of opulence amidst the nation’s challenges.
“Experience the Generali Difference: Elevating Your Day, Your Way”
“As a token of our appreciation, we at Generali presented our loyal customers with a unique opportunity to enjoy a day of entertainment. Our ‘Movie Day’ program offered 1000 free movie tickets to customers in Hanoi, Danang, and Ho Chi Minh City, creating memorable moments and spreading a heartwarming message on the occasion of Vietnamese Family Day.”
The Ultimate Guide to Boosting Your Lexus Sales: Why Your Hot Models Aren’t Selling as Well as They Should
The first half of 2024 has been a stellar period for Lexus, with a record-breaking sales increase of 15.7% compared to the same period last year. This success is largely attributed to the rising popularity of their electric vehicle models, which have captured the hearts of environmentally conscious consumers. With its commitment to innovation and sustainability, Lexus is leading the automotive industry into a greener future, one electric mile at a time.
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