The State Bank of Vietnam Reports: 38 Million Authenticated Biometric Accounts, Fraud and Scam Cases Down by 50%, Scam Accounts Down by 72%

The user experience remains largely unaffected by the implementation of Decision 2345 by the State Bank of Vietnam.

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At the Vietnam Card Day event on the morning of September 26, Mr. Pham Anh Tuan, Director of the State Bank of Vietnam’s Payment Department, shared that the implementation of biometric authentication regulations according to Decision 2345 since July 1, 2024, has positively contributed to curbing fraud and deception in the online space.

According to Mr. Pham Anh Tuan, as of September 26, approximately 38 million accounts have had their biometric data collected for verification. He emphasized that almost all customers making transactions of 10 million VND per time and 20 million VND per day have voluntarily registered their biometric information for account and e-wallet verification. Mr. Tuan reaffirmed that the primary objective of Decision 2345 is to ensure account ownership when using services related to accounts, cards, and e-wallets, thereby curbing fraud and preventing money transfers to rented, bought, or borrowed accounts used by fraudulent individuals.

The SBV leader attributed the success to a significant reduction in fraud cases, with only 700 cases recorded, a 50% decrease compared to the average of the first seven months of 2024. Approximately 682 accounts were involved in fraud, a reduction of about 72% compared to the average of the first seven months of 2024. These figures highlight the positive and effective impact of Decision 2345 in combating online fraud and deception.

Regarding user experience, Mr. Tuan assured that there hasn’t been much impact on customers. After two months of implementation, the SBV recorded an average of over 25 million transactions per day, almost unchanged from the average before July. This indicates that Decision 2345’s enforcement hasn’t hindered the development of payments, particularly cashless payments.

According to the SBV, there are now over 84 payment service providers offering internet payments and 50 providers for mobile payments nationwide. Internet, mobile, and QR code payments have achieved remarkable results, attracting a large number of users. As of the end of 2023, the proportion of adults with bank accounts reached 87.08%.

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