By implementing the DDCI, Ho Chi Minh City gains valuable insights into the satisfaction levels of businesses, investors, individual business households, and cooperatives operating within its boundaries. This understanding helps the city’s authorities identify strengths and weaknesses, leading to tailored improvement measures. As a result, public service quality is enhanced, and the business and investment environment is improved, fostering sustainable economic development. Additionally, the DDCI’s measurement and performance evaluation contribute to the annual improvement of the city’s Provincial Competitiveness Index (PCI), creating a competitive atmosphere that drives administrative reform and enhances the efficiency of business-related administrative procedures.

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