A Warranty Card and a Promise Kept for 40 Years
Back then, the concept of after-sales service was unclear in the market. People bought watches in one place and got them fixed elsewhere.
Đồng hồ Tân Tân, from the very beginning, had a different approach: “Selling a watch means taking on a long-term responsibility.”
The tiny warranty card, printed by Tân Tân themselves without any colors or decorations, was enough for customers to come back, and each time they did, they were welcomed as if it were their first visit. Free services like battery replacement, oil cleaning, and maintenance were offered whenever possible, and “no labor charge” became Tân Tân’s way of keeping their word.
Many customers kept these faded warranty cards for over a decade, and when they returned, their watches were still carefully taken care of, just like the day they bought them. There was no need for reminders, as the craftsmen remembered the promises they had made.
An Edox watch from 2000 – Tân Tân still keeps its promise.
Fixing a Watch Means Preserving Someone’s Story
Some customers brought their watches not because they were broken but because they missed them. They wanted the glass cleaned, the straps tightened, and the ticking sound back to its original rhythm. For the craftsmen at Tân Tân, this was more than just technical work; it was a reunion with a memory.
Each watch carries a piece of someone’s life: a wedding gift, a graduation present, or a keepsake from a father that is still cherished today. Every time a watch is repaired, a memory is preserved.
As Long as Customers are at Ease, We are at Peace
Some watches returned after more than a decade of use, only for a battery replacement. But when the craftsmen opened them up, they found worn-out parts and decided to refurbish the entire watch without charging extra. For Tân Tân, the most important thing is not profit but the customers’ ultimate satisfaction.
The technicians at Đồng hồ Tân Tân often remind themselves: “We must treat each watch as if it were our own.”
Forty years – still the same hands, the same promise, and the same integrity.
Profit is Not in Money but in Trust
People in the industry used to joke: “Tân Tân’s style of selling doesn’t profit themselves but their customers.” But for Tân Tân, the most important profit is trust.
No words are needed when a watch sold ten years ago still brings customers back, or when a father brings his child to buy a watch from the same place. This silent confirmation of trust is what Tân Tân has been preserving all these years.
40 years – quietly preserving the rhythm of time.
Forty Years of Sharing a Way of Doing Things, Not for Recognition but for Continuation
From a small shop in 1985 to a network of showrooms on major streets, Đồng Hồ Tân Tân is now the official distributor and authorized service center in Vietnam for six renowned international brands: Citizen, Movado, Bulova, Tommy Hilfiger, Coach, and Lacoste, along with over 20 other watch brands distributed through their system.
Like a well-crafted watch, Tân Tân doesn’t rush or advertise loudly. They maintain a steady rhythm of dedication and commitment.
Every product sold is a promise made, and every returning customer is a promise kept. For forty years, Đồng hồ Tân Tân has upheld this belief: “Keeping our word is the longest-lasting way for a brand to survive.”
Since 1985 – a journey of keeping faith with time.
Đồng hồ Tân Tân – Official Distributor of Citizen, Movado, and Bulova in Vietnam
Website: https://donghotantan.vn
Hotline: 0983 831 547
19 showrooms and branches nationwide, including:
Showrooms in Ho Chi Minh City:
109-111 Trần Hưng Đạo, Cầu Ông Lãnh Ward
40 Lê Lợi, Bến Nghé Ward
285 Lý Tự Trọng, Bến Thành Ward
463 Nguyễn Thị Thập, Tân Hưng Ward
212 Hậu Giang, Bình Trị Đông Ward
388 Quang Trung, Ward 10
272 Võ Văn Ngân, Thủ Đức Ward
Shopping malls in the South:
Diamond Plaza, Takashimaya, Nowzone, Vạn Hạnh Mall, Hùng Vương Plaza, Vincom Thảo Điền, Vincom Lê Văn Việt, Aeon Tân Phú, Aeon Bình Tân, Aeon Bình Dương, Parc Mall
Shopping mall in the Central region:
Gold Coast Nha Trang
Authorized Service Centers for Citizen, Movado, and Bulova:
109-111 Trần Hưng Đạo, Cầu Ông Lãnh Ward, Ho Chi Minh City
285 Lý Tự Trọng, Bến Thành Ward, Ho Chi Minh City
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