The An Thi Power Management Team (Hung Yen) coordinates with their customer, Ho Van Truong, as they work with the An Thi Commune Police. Mr. Truong, the owner of the “Ho Truong” Facebook account, admitted his mistake and advised people not to post unverified information.
In response to Tien Phong newspaper’s inquiry about EVN’s transparency in disclosing customers’ electricity usage, Mr. Nguyen Quoc Dung, Head of EVN Business, affirmed that the corporation and its subsidiaries are ready to promptly address all customer feedback regarding electricity services and quality. According to Mr. Dung, based on the actual data from the units over the past time, there are currently nearly 800 licensed retail electricity units nationwide. These units are independent of EVN and operate independently as regulated.
Mr. Dung mentioned that cases of identical electricity bills and consumption amounts for consecutive months have also been observed. The corporation and the units periodically conduct self-inspections. However, the rate of identical bills is very low. Only 0.2% of electricity bills for three consecutive months showed identical amounts. “In fact, last August was the peak of power consumption nationwide in many years. These indices are publicly announced by the Ministry of Industry and Trade, the Corporation, and the units. Hence, there might be cases of high electricity bills, but they are not common,” said Mr. Dung.
“The electronic meters of the units under EVN can be read remotely and are not subject to human intervention. EVN’s observations indicate that many non-electricity sector units still rely on manual meter reading processes, including physical meter reading and data entry, which may lead to inaccuracies. The corporation has provided the necessary tools for people to monitor and supervise their electricity consumption. We also encourage people to use these tools to keep track of their electricity usage,” Mr. Dung added.
Leaders of the Power Corporations and the Vietnam Electricity Group (EVN) shared with Tien Phong that they had received numerous reports from locals in different areas about abnormally high electricity bills, with some even having identical amounts for several months. However, upon verification, it was found that many of these cases involved purchasing electricity from electricity providers other than EVN. “Many of the cases reported on social media were not direct purchases from the electricity sector but rather through companies, cooperatives, or intermediaries. In some instances, it was determined that the information about the electricity bills was not factual,” said the representative from EVNNPC. In August, EVNHCMC identified eight cases of residential customers raising concerns about their electricity bills on social media. These cases were contacted, inspected, and had their queries addressed.
Request an Inspection if Needed
Specifically, for Ho Chi Minh City, the electricity consumption for household purposes in August reached 1.69 billion kWh, a decrease of 1.15% compared to July. “The increase or decrease in electricity consumption of household customers from month to month is normal, depending on daily electricity usage, which is influenced by factors such as weather, number of users, usage time, type of appliances, and user behavior,” said Mr. Bui Trung Kien, Deputy General Director of Ho Chi Minh City Power Corporation (EVNHCMC).
Mr. Kien suggested that customers could install the customer care application (App EVNHCMC) on their mobile devices to monitor their daily electricity consumption. This is a form of transparency in providing information about electricity usage, enabling customers to proactively monitor and supervise their electricity usage and the quality of electricity services at all times. If customers notice an unusual increase in their electricity bills, they can directly contact the corporation through the hotline 1900545454, email, or the corporation’s fanpage to request an inspection, verification, and clarification.
The leadership of EVNHCMC also affirmed that all meters installed for customers in the city meet the technical requirements specified in Vietnam’s measurement management regulations and conform to international electrical technical standards. They are also calibrated according to the calibration process issued by the Directorate for Standards, Metrology, and Quality.
Speaking to Tien Phong, Mr. Phan Tu Luong, Deputy General Director of the Northern Power Corporation (EVNNPC), expressed his support for customers taking the initiative to install comparison meters to verify the readings of electronic meters and daily and monthly electricity consumption. According to Mr. Luong, the errors in meter readings and bills, as reflected recently, mainly occurred in private units. He recommended that customers contact the hotline 1900 6769 or the local power company for clarification instead of sharing unverified information.
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Unveiling the Surprising Results: August’s Electricity Bill Verification Unveils a Shocking Spike
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