On the morning of September 15th, numerous sellers on the Shopee e-commerce platform reported an unusual surge in Voucher Xtra fees when reviewing their orders. In a seller community group, several members noted that their orders displayed double the usual fee, resulting in lower-than-expected earnings.
One seller remarked: “Since midnight, all my shop’s orders have been charged the Xtra fee twice, significantly reducing my wallet balance.”
Another shared: “The fees on my orders are unusually high, showing a substantial discrepancy compared to previous calculations.”
Meanwhile, a shop owner commented: “I had to repeatedly check to ensure it wasn’t an error on my end, but since many shops are affected, it’s likely a system issue.”
After receiving these reports, Shopee’s customer support confirmed that a system glitch caused the inaccurate deduction of Voucher Xtra fees. Shopee stated that their technical team is investigating and will soon notify affected accounts. The platform also requested sellers’ patience as they work to fully resolve the issue.
Shopee’s official statement reads: “Shopee acknowledges the issue causing inaccurate Voucher Xtra service fees on September 15th. We are working to rectify this and will refund any discrepancies within 30 working days from order completion.”
Under current policies, Shopee sellers must pay fees for programs like Voucher Xtra, fixed category fees, transaction fees, and optional advertising packages. These fees are publicly listed on the platform and may vary over time.
According to YouNet ECI, a leading e-commerce growth consulting firm, Shopee maintains its lead in Vietnam with a 55% market share. Meanwhile, TikTok Shop has surged from 32.5% to 42%, significantly closing the gap with Shopee. Together, these two platforms dominate 97% of Vietnam’s e-commerce market, followed by Lazada and Tiki.
Shark Binh: The State Needs to Regulate Transaction Fees on E-commerce Platforms to Ease the Burden on Vietnamese Businesses.
Shark Bình, a prominent investor and entrepreneur, has proposed an intriguing idea to regulate transaction fees. He suggests that transaction fees should be included in the government’s price control and anti-monopoly regulations. This proposal aims to prevent any potential abuse of power and ensure fair practices in the market. By categorizing transaction fees as a state-managed price, there is an opportunity to create a transparent and competitive environment, benefiting consumers and encouraging innovation.
What Preparations Should Logistics Companies Make for the Biggest Shopping Events of 2025’s Second Half?
As the year’s biggest shopping season arrives with a slew of consecutive sales events, the pressure on logistics businesses is more evident than ever. A single faulty link in the chain can result in millions of delayed orders.
The Retail Sector Receives a Boost: Masan and The Gioi Di Dong Become the Center of Attention
“The inclusion of the retail market, including e-commerce, under a standardized framework and the eradication of temporary and makeshift markets will create a level playing field and enhance the competitiveness of modern retail chains. This move by MBS is a step towards fostering a fair and robust business environment, where all players, big or small, can thrive and contribute to the growth of the economy.”
“Courier Costs Cut: From 25,000 VND to 14,000 VND for Inner-City Deliveries, Says Proship Director”
The cost of shipping has decreased due to larger volumes of cargo and improved transportation infrastructure. This has led to a more efficient and cost-effective logistics system, making it more affordable to deliver goods to customers.
“Provincial Party Secretary of Tay Ninh Delivers Committing Speech at a Significant Conference”
With a thriving business landscape, Tay Ninh province boasts over 37,000 enterprises with a total registered capital of an impressive 912 trillion VND. In addition, the province is home to more than 3,000 domestic projects and nearly 1,900 FDI projects, showcasing its attractiveness to both local and foreign investors.
