In the rapidly evolving digital economy, the development of banking services has emerged as a pivotal driver of both banking operations and overall economic growth. A diverse array of electronic banking products and services, enriched with cutting-edge technology, offers unparalleled speed, convenience, security, and efficiency. These services empower users to conduct transactions anytime, anywhere, transcending traditional barriers of time and space.
However, alongside these conveniences, ensuring the security of these services remains a paramount concern. From a safety and efficiency standpoint, financial institutions have diligently implemented technological solutions to mitigate fraud risks and combat high-tech crimes. Notably, biometric authentication solutions, deployed in recent years, have proven highly effective, enhancing service quality and fostering customer confidence.
Mr. Nguyễn Đức Lệnh, Deputy Director of the State Bank of Vietnam (SBV) Branch in Zone 2, emphasized that to maximize the effectiveness of these solutions and ensure robust security for banking services—particularly online services—financial institutions (FIs) have adopted a comprehensive approach. Beyond technical measures, FIs have focused on enhancing customer communication, consultation, and guidance. Early warning systems, designed to alert customers about suspicious transactions and potential scams, have demonstrated significant effectiveness and warrant further expansion and development.
First, collaboration with authorities to exchange information on fraudulent activities and suspicious transactions provides FIs with critical data to support customers. This enables timely recommendations and warnings, empowering customers to make informed transaction decisions.
Tangible results have been achieved in preventing suspicious transactions and safeguarding customer assets. Coupled with robust security measures, these efforts significantly contribute to fraud risk prevention and the fight against high-tech crime.
Second, initial outcomes highlight the importance of active FI participation in coordinated communication and information exchange. Sharing data on fraud lists and suspected scams with relevant authorities expands the data pool, enhancing the effectiveness of early warning systems.
Third, from a regulatory perspective, there is a growing need to establish and operate a “service information center” akin to a credit information center. This center would facilitate information sharing among authorities (police, tax, insurance, etc.), FIs, and their customers regarding fraudulent activities, scams, and suspicious transactions. Such a system would streamline payment operations, meet the demands of electronic payment services, and provide essential support to customers, warranting continued development and expansion.
– 16:08 01/10/2025
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