For the third consecutive year, Eximbank has been honored with this prestigious award, recognizing its relentless pursuit of innovation and commitment to creating long-term, sustainable value for customers, shareholders, and the community.
The award is part of the 2025 Outstanding Financial Products/Services Program at the Vietnam Wealth Advisor Summit (VWAS 2025), an annual event organized by Finance & Investment Newspaper and the Vietnam Wealth Advisors Community (VWA), under the auspices of the Ministry of Finance.
This year’s program saw the largest participation ever, with 816 companies joining compared to 304 in 2024. The judging panel comprised esteemed independent experts from both domestic and international fields, ensuring a rigorous evaluation process and reinforcing the award’s credibility in the financial and banking sectors.
Mr. Nguyen Tan Bao, Deputy Director of Eximbank’s Information Technology Division, proudly accepts the award.
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Over recent years, Eximbank has undergone a transformative journey, steadfastly pursuing a strategy of innovation and sustainable growth. The bank has focused on restructuring its loan portfolio for safety and efficiency, expanding its SME and retail customer segments, and diversifying revenue streams through non-credit services, particularly international payments and foreign exchange—its traditional strengths.
Alongside its business operations, Eximbank has accelerated comprehensive digital transformation, deploying cutting-edge technologies such as a new Core Banking system, the digital banking apps Eximbank EDigi and EBiz, the CRM/ESale+ platform, and advanced payment solutions like Apple Pay, Google Pay, Garmin Pay, and cross-border QR payments. These innovations not only optimize operations and reduce costs but also significantly enhance customer experiences, laying a robust foundation for future growth.
Mr. Nguyen Tan Bao, Deputy Director of Eximbank’s Information Technology Division, highlighted that one of the bank’s standout achievements is the implementation of initiatives to create value across its entire ecosystem—encompassing customers, partners, suppliers, and employees. This approach not only benefits customers directly but also establishes a secure, integrated digital financial ecosystem.
Eximbank has also led the adoption of emerging technologies such as artificial intelligence (AI), big data, and advanced security solutions in risk management and customer service. Innovative applications like AI and GenAI (Copilot Microsoft 365, Voice Biometrics, Voicebot) have been introduced to boost efficiency and provide swift, accurate customer support. RPA has been applied to nearly 20 critical processes, from debt collection and ATM accounting to payroll, reducing errors and processing times.
Migrating key applications to cloud platforms has further enhanced Eximbank’s flexibility, reduced operational costs, and accelerated the launch of new services. The bank continues to invest heavily in core systems such as Core Banking, LOS/BPM, MIS/Datawarehouse, CRM/ESale+, ECM, and E-Office to standardize processes, improve governance, and elevate customer service capabilities.
Over its 35-year history, Eximbank has established itself as a leader in international payments, foreign exchange, and trade finance, while building a network of 215 transaction points nationwide and partnerships with nearly 900 financial institutions across 70 countries.
“Today’s digital transformation achievements are an extension of Eximbank’s value-creation journey—modernizing operations while unlocking new growth opportunities. The ‘Outstanding Digital Transformation and Technology Product 2025’ award is not only a recognition but also a catalyst for Eximbank to continue leading in the digital banking era,” said Mr. Bao.
– 10:37 30/09/2025
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