TPBank: Pioneering the Evolution from Digitalization to Intelligent Financial Services
TPBank is not just digitizing banking services; it’s revolutionizing customer experiences through cutting-edge technology. From opening an account in seconds with eKYC to 24/7 transactions via LiveBank and online corporate disbursements, TPBank has demonstrated its technological innovation, earning both national and international accolades.
Few could have predicted that TPBank, once subject to mandatory restructuring in 2011, would emerge as a leading bank today. Instead of pursuing traditional branch expansion, TPBank’s leadership boldly chose to focus on digital channels. As CEO Nguyễn Hưng once remarked, “In adversity lies opportunity,” and this strategic decision has paved the way for remarkable growth.
Today, over 98% of TPBank’s customer transactions occur on digital platforms, serving more than 14 million users—placing it among the banks with the largest customer bases in the system. This breakthrough stems from TPBank’s unwavering technological philosophy: AI-Top, Data-First, Cloud-Ready.
Over 98% of TPBank’s customer transactions occur on digital platforms, serving more than 14 million users.
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From Digitalization to Intelligent Experiences
TPBank goes beyond digitizing banking services by continuously integrating intelligent technologies to elevate customer experiences. The TPBank app allows customers to open accounts in seconds with eKYC, make payments via facial recognition, transfer money using voice commands, or chat as seamlessly as on a messaging app.
The 24/7 LiveBank system has turned the concept of a “sleepless bank” into reality, enabling customers to open accounts, issue cards, save, or withdraw funds anytime using biometric authentication.
For businesses, TPBank Biz has redefined financial management: online disbursements in just 5 minutes, integration with the BizConnex ecosystem, and support for SMEs to access fast and transparent financial services.
At its core, TPBank is heavily focused on operational digitalization. Nearly 300 RPA robots, big data analytics, and AI are being deployed to automate processes, optimize costs, and enhance risk management. This not only streamlines the bank but also lays the foundation for developing new services at an accelerated pace.
TPBank continuously integrates intelligent technologies to elevate customer experiences.
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Advancing the Vision of E-Vietnam
Alongside enhancing financial experiences for customers, TPBank actively contributes to Vietnam’s national digital transformation agenda. By helping citizens link social security accounts with VNeID, offering free online transaction policies, and expanding financial inclusion programs, TPBank demonstrates its commitment to building a prosperous digital Vietnam.
As CEO Nguyễn Hưng emphasized, “The real needs of the people are the key drivers of digital transformation success. It’s the small daily benefits that form habits, which then lead to significant change.”
Since the beginning of the year, TPBank has been honored with prestigious awards in financial technology. The Asian Banker recognized TPBank with the “Most Innovative Digital Banking Product in Asia-Pacific” for ChatPay—a feature that enables money transfers through conversation. The Asian Development Bank (ADB) awarded TPBank two major titles: “Leading Partner Bank in Vietnam” and “Top Trade Finance Bank for SMEs.” These accolades underscore TPBank’s technological prowess and international reputation.
At the VDA Awards 2025, TPBank was honored for outstanding digital transformation with solutions like the TPBank App, LiveBank 24/7, TPBank Biz, and internal digital transformation applications.
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TPBank’s consecutive recognition at the VDA Awards 2025 for the second year, with solutions like the TPBank App, LiveBank 24/7, TPBank Biz, and internal digital transformation applications, not only reaffirms its leadership in digital transformation but also highlights its progress in intelligent financial services. By aligning technology with real-world needs, TPBank continues to support customers and the nation in the digital era.
– 12:03 09/10/2025
MB Wins Vietnam Digital Transformation Award 2025 for Pioneering Technology Solutions
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As of September 30th, this bank’s total assets reached an impressive 2.3 quadrillion VND, with capital sources amounting to 2.2 quadrillion VND. Notably, its total outstanding loans to the economy surpassed 1.92 quadrillion VND, underscoring its significant role in driving economic growth.
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“At the seminar titled ‘Enterprises in the Digital Age: Creative Footprints and Global Integration,’ organized by Tien Phong Newspaper on the afternoon of October 8th, Mr. Pham Quang Hieu, Deputy Head of Environmental Technology Department at Vietnam Airports Corporation (ACV), shared his insights.”
SBV Payment Surge: Cashless Transactions Hit 25x GDP in 2024
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