Human-Centric Banking in the Digital Age: Putting People at the Heart of Every Transformation

With the philosophy of a “human bank,” Standard Chartered Vietnam places people at the heart of every strategy. Technology truly matters only when it serves humanity—from leadership strategies and employee development to connecting with customers and serving the community.

Behind this journey are female leaders embodying resilience, empathy, and a deep belief in human value. They not only drive business results but also nurture culture, inspire, and spread humanity throughout every corner of the organization.

Standard Chartered Vietnam’s female leaders (from left): Ms. Trần Minh Hường – Human Resources Director, Ms. Trịnh Như Quỳnh – Director of External Affairs, Marketing & Brand, Ms. Nguyễn Thúy Hạnh – CEO & Head of Corporate, Commercial, and Institutional Banking, Ms. Ngô Lan Anh – Head of Compliance, and Ms. Nguyễn Ngọc Lan Anh – Head of Technology & Operations.

The Empathetic Leader

At the helm, with nearly three decades at the bank, Ms. Nguyễn Thúy Hạnh, CEO & Head of Corporate, Commercial, and Institutional Banking, leads not only with strategic vision and expertise but also with empathy. For her, leadership is not just about managing results but nurturing people, unlocking potential, and fostering growth. She believes a bank’s true success lies not in numbers but in creating value for people. A great workplace inspires individuals to challenge themselves, pursue passions, contribute, and leave a lasting impact.

Empowering her team, she aims to inspire the next generation of leaders, especially the young, to embrace new challenges. “I always support employees in pursuing their passions. When individuals find meaning in their work, they succeed not only for themselves but also contribute to the collective success and sustainable growth of the organization,” she shares.

The Guardian of Sustainable Values

In the often “dry” field of compliance and risk management, Ms. Ngô Lan Anh, Head of Compliance, brings a human touch. For her, compliance is about protecting the trust of customers, colleagues, and the organization. Under her leadership, compliance becomes a culture of ethics and professionalism, where integrity, transparency, and respect guide every action.

A pioneer in combating financial crime, she drives AI initiatives, data protection, and fraud prevention, ensuring the bank’s safe, sustainable, and socially responsible growth. As a passionate coach, she mentors her team, unlocking potential and fostering positivity, building an organization that develops for and because of people—sustainable, ethical, and humane.

Mr. Bill Winters, Standard Chartered Group CEO (center), with Vietnam’s leadership team at the launch of the Standard Chartered Hanoi Heritage Marathon 2025.

The Architect of Smart Operations

In an era where technology drives innovation, Ms. Nguyễn Ngọc Lan Anh, Head of Technology & Operations, believes transformation starts with mindset shifts—helping employees embrace flexibility, experimentation, and change. Alongside innovation, she prioritizes system security, the foundation for customer trust and sustainable operations.

“A system is truly strong when it innovates securely, allowing people to create within a protected environment,” she notes.

The Ambassador of “Here for Good”

If “human bank” means putting people at the core, Ms. Trịnh Như Quỳnh, Director of External Affairs, Marketing & Brand, tells this story through emotion and action. Under her leadership, the bank was named “Vietnam’s Most Inspiring Brand 2025” for the fourth consecutive year by International Business Magazine.

A standout initiative is the Green & Blue (G&B) Choir, comprising Standard Chartered Vietnam employees, launched to celebrate the bank’s 120 years in Vietnam. G&B is a unique, humane brand ambassador, performing at various events and earning acclaim rivaling professional choirs.

The Green & Blue Choir at the Standard Chartered Hanoi Heritage Marathon 2025 launch.

Bringing the global Standard Chartered Marathon to Vietnam in 2024 was a bold move in a saturated market. “I want runners to experience this prestigious marathon with international standards right here. The Standard Chartered Hanoi Heritage Marathon is more than a race—it’s a platform for integration, connection, sports, and culture, reflecting our 120-year commitment to sustainability and social responsibility in Vietnam,” she says.

Standard Chartered as the Title Sponsor of the Standard Chartered Hanoi Heritage Marathon.

The Champion of Diversity and Inclusion

Leading HR, Ms. Trần Minh Hường believes an organization thrives when employees grow holistically—professionally, physically, and mentally. She champions diversity and inclusion, ensuring everyone feels valued.

Ms. Trần Minh Hường celebrates the bank’s “Best Place to Work” award.

Under her leadership, the bank earned the EDGE LEAD certification for gender equality and was named “Best Place to Work” by Great Place To Work for 2025-2026. “When employees feel safe and supported, they innovate, strive, and spread positivity,” she shares.

Five leaders, five stories, united by one value: people at the core of change. Whether in leadership, compliance, HR, marketing, or technology, they build a sustainable organization committed to long-term growth—for people and because of people.