Bank

“Bank to Halt All Account, Card, and Service Transactions for This Customer Group in Less Than a Month”

Attention all customers of this bank!

13 December, 2025

Techcombank Requests Update of Personal Identification Documents

Vietnam Technological and Commercial Joint Stock Bank (Techcombank) has issued an important notice urging all individual customers to promptly update their personal identification documents (PID) at the bank’s branches. This move is in compliance with the State Bank of Vietnam’s new regulations, specifically Circular 17/2024/TT-NHNN, Circular 18/2024/TT-NHNN, and the Law on Citizen Identification No. 26/2023/QH15.

Starting from January 1, 2026, certain common types of PID will no longer be accepted for transaction verification at the bank, including:

Police ID, Military ID (Note: Accounts will be blocked from transactions upon document expiration or from January 1, 2026, whichever comes first, if this is the only registered PID).

Ordinary Passport, Official Passport, Diplomatic Passport (Note: These documents cannot be used for account/card verification after the specified date).

Techcombank emphasizes that customers must bring their valid chip-embedded Citizen Identification Card (CICC) to the nearest branch to update their information before January 1, 2026.

After this deadline, if customers fail to update their information as required, the bank will be compelled to apply measures in accordance with the State Bank of Vietnam’s regulations, including temporarily suspending account transactions, cards, and related services.

Updating the chip-embedded CICC not only ensures compliance with the law but also helps customers maintain smooth and uninterrupted use of their payment accounts and banking services.

Techcombank advises customers to proactively schedule a visit to their nearest branch to complete this procedure by December 2025.

Customer Information Update at Nam A Bank

In line with the State Bank of Vietnam’s regulations on opening and using payment accounts at payment service providers, Nam A Bank has recently notified and guided customers on updating their account information.

Steps to Update Chip-Embedded ID/ID Card Information:

Customers updating information via the app.

Customers must provide complete information when opening and using payment accounts at Nam A Bank, as follows:

For individuals who are Vietnamese citizens or Vietnamese origin with undetermined nationality: full name; date of birth; nationality; occupation, position; phone number; personal identification number; date of issue, issuing authority, expiration date of PID; permanent residence address; whether they are residents or non-residents;

PID for Vietnamese nationals must be a Citizen Identification Card, ID Card, or Electronic ID, or a birth certificate for individuals under 14 without an ID card.

For foreign individuals: full name; date of birth; nationality; occupation, position; phone number; passport number or identification information issued by a foreign authority, date of issue, issuing authority, passport expiration date; visa number or visa exemption document number (for foreigners residing in Vietnam), except in cases of visa exemption as per the law; address of residence abroad and in Vietnam (for foreigners residing in Vietnam); whether they are residents or non-residents;

For individuals with dual or multiple nationalities, include the respective information from points 1 and 2 above; passport number, date of issue, issuing authority, passport expiration date; nationality, residence address in other countries of nationality.

If customers have not provided complete information as required, please supplement and update the information at Nam A Bank’s branches/transaction offices or via the Nam A Bank Open Banking app before January 1, 2026.

(Compiled)