Over 2.4 Million Customers Receive Bank Scam Alerts

By December 28th, over 2.4 million customers had received transaction alerts, with more than 776,000 of them pausing or canceling transactions post-alert, totaling over 2.9 trillion VND in transaction value.

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Deputy Governor of the State Bank of Vietnam, Pham Tien Dung, announced that as of December 19th, over 142.5 million individual customer records and more than 1.5 million organizational customer records have been biometrically verified using chip-embedded national ID cards (CCCD) or the VNeID app. This initiative has significantly reduced fraudulent activities, with a 57% decrease in individual customers falling victim to scams and a 47% drop in accounts receiving illicit funds.

Currently, 57 credit institutions and 39 payment intermediaries have implemented CCCD chip verification via mobile apps, while 63 credit institutions offer in-branch verification. Additionally, 32 credit institutions and 15 payment intermediaries are actively deploying the VNeID app.

Despite these advancements, combating cybercrime in the banking sector remains challenging. Sophisticated high-tech scams, including deepfakes and AI-driven attacks, continue to threaten individuals’ bank accounts and funds. The rapid evolution of these criminal tactics exacerbates the difficulty in prevention and detection.

Over 2.4 million customers received scam alerts in 2025.

The State Bank of Vietnam emphasizes that combating cyber fraud is a critical and urgent priority for the banking sector, especially with the rapid growth of cashless payments and digital banking services.

According to statistics and information from the Ministry of Public Security, cyber fraud methods are becoming increasingly dangerous and unpredictable, falling into four main categories: impersonation of organizations or individuals, romance scams, investment fraud, and malware distribution for asset theft.

In recent years, the State Bank of Vietnam and the entire banking industry have collaborated with the Ministry of Public Security, Ministry of Science and Technology, and other agencies to implement various measures. These initiatives aim to enhance payment security, protect customer rights, and prevent online fraud, thereby safeguarding customer interests.

The Payment Department of the State Bank of Vietnam has introduced the SIMO system, which monitors suspicious payment accounts and e-wallets potentially involved in fraud or identity theft. Member organizations can report and share information about questionable accounts through this system.

Leveraging SIMO’s centralized data, credit institutions can make informed decisions to block transactions immediately or require additional account verification before online transactions. This proactive approach helps minimize fraud, protect customer accounts, and ensure transaction security.

As of December 28th, over 2.4 million customers have received scam alerts, with more than 776,000 customers halting or canceling transactions post-alert. The total transaction value involved exceeds 2.9 trillion VND.

Ngọc Mai

– 1:27 PM, December 31, 2025

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