 Ms. Hoang Thi Huong Lan, Head of Judicial Records Department, Department of Justice provides information at the press conference. Photo: VGP |
In the afternoon of February 29, the People’s Committee of Ho Chi Minh City held a regular press conference on the socio-economic situation in the area.
At the press conference, in response to questions about the situation where people had to wait in line for hours to obtain judicial records certificates, Ms. Hoang Thi Huong Lan – Head of the Judicial Records Department (Department of Justice) said that previously, the department used online software to receive judicial records applications from the Ministry of Justice.
After the government launched the National Public Service Portal, all administrative procedure information should be transferred to this Portal. Each locality must establish its own provincial public service portal to connect with the national public service portal. Therefore, the specialized online software was shut down.
The city has built the Public Service Portal to receive administrative procedures in the area, including the procedure for requesting judicial records certificates. Currently, citizens are submitting their applications to the portal for civil servants to check the status of the application and guide citizens to complete the documents according to regulations. In addition, there have been several error reports due to citizens not being familiar with the operations on the Portal.
Regarding the situation where people had to wait for hours to obtain judicial records certificates, Ms. Lan explained that after the Lunar New Year, there was a sudden increase in the number of people coming to the department to request judicial records certificates. In the past two working weeks, the department received nearly 7,600 applications, with an average of over 700 applications per day (an increase of 71% compared to the period before the Lunar New Year).
The reasons for this were due to the backlog of citizens’ requests for judicial records certificates after the Tet holiday, and the recruitment of new workers by businesses. Citizens also requested judicial records certificates to renew documents such as business licenses, professional certificates, etc.
To cope with the high number of applications for judicial records certificates, the Department of Justice opened additional counters to receive applications, increased staff for receiving applications, collecting fees, and delivering results.
At the same time, they mobilized civil servants and youth union members to guide citizens in filling out information and preparing necessary documents. They also provided additional facilities as the number of citizens coming to the department increased, and installed security equipment to ensure order and serve the retrieval of images when necessary.
In addition, specialized departments have also increased their working hours and worked on holidays to promptly process applications.
Ms. Lan further stated that in the near future, the Department of Justice will coordinate with the Department of Information and Communications, the City’s Digital Conversion Center, and software designing units to urgently complete the technical aspect to implement online public services for issuing judicial records certificates. They will also continue to implement the registration of appointment schedules for submitting applications through the hotline 1080.
