Sure, I can assist with that. ## Vietjet Secures Dual Honours at World Travel Awards for Outstanding Customer Service

Vietjet steals the spotlight at the 2024 World Travel Awards with an impressive double win, claiming the titles of 'Asia's Leading Airline for Customer Experience' and 'Asia's Leading Airline Rewards Programme'.

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The award ceremony was held in the Philippines’ capital, Manila, with the attendance of many international leaders and experts in the aviation, tourism, and travel industries.

Deputy General Director Do Xuan Quang represented Vietjet in receiving two awards: “Asia’s Leading Airline for Customer Experience” and “Asia’s Leading Airline for Loyalty Program” at the 2024 World Travel Awards.

World Travel Awards (WTA) is a prestigious global award that has honored the best service providers in the travel and tourism industry for over three decades. The awards are voted on by experts, passengers, and communities from various countries worldwide, recognizing businesses that offer outstanding services.

Mr. Graham Cooke, founder and president of World Travel Awards, commented, “We highly appreciate Vietjet for their relentless efforts, and we are proud to honor them once again this year. With their extensive network across the Asia-Pacific region, Vietjet has introduced breakthrough products and services such as SkyCare insurance and the Vietjet SkyJoy loyalty program, along with attractive ticket promotions. These factors have helped the airline meet and even exceed passenger expectations on every flight.”

Mr. Do Xuan Quang, Deputy General Director of Vietjet, shared, “We are delighted to be recognized by the World Travel Awards again, and we would like to express our sincere gratitude to over 200 million passengers who have accompanied Vietjet. Moving forward, we will continue to expand our global network, offer super attractive promotions, and provide superior conveniences to inspire our passengers to explore fascinating destinations worldwide.”

Vietjet is a pioneer in delivering fresh, enjoyable, and beneficial flying experiences to passengers with convenient products, services, and the SkyCare insurance program, which offers comprehensive insurance benefits to ensure safe and secure journeys. Domestic and international passengers alike highly praise the Vietjet SkyJoy loyalty program, which allows them to earn SkyPoint rewards through various channels, including spending with Vietjet and daily consumption services. With the accumulated points from their flights, passengers can redeem them for attractive products and services from over 250 reputable brands or exchange them for air tickets.

The airline has recently introduced new services such as flight information notifications via Zalo and WhatsApp, providing quick and convenient updates for passengers. Vietjet is also a pioneer in applying AI and Chatbot technologies to support customers throughout their journey, from booking to the end of their flights. The airline welcomed its 200 millionth passenger with a series of promotional programs on its extensive network, connecting many attractive destinations in Vietnam and internationally, including Australia, India, China, Japan, South Korea, Indonesia, and Thailand.

Previously, Vietjet has also been honored with other prestigious international awards from Skytrax, World Business Outlook, and AirlineRatings. The airline expects to receive ten new aircraft this year, continuously investing in modern fleet expansion and network development. Along with sustainable development strategies and emission reduction efforts, Vietjet is committed to providing the best flying experiences for passengers and contributing to the aviation industry’s significant goals.

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