On the morning of the 5th of September, Mr. Le Van Phuc, a Gojek motorcycle taxi partner based in District 10, Ho Chi Minh City, shared that he intended to continue working until the company’s last day of operations before moving on to another company.
When asked about any financial entanglements between the drivers and Gojek, Mr. Phuc asserted that there were no outstanding debts between the two parties. He explained that the remaining balance in the e-wallet could be withdrawn to a bank account at any time.
Mr. Le Van Phuc, Gojek driver partner
Mr. Phuc provided additional information: “In the past few days, the company hasn’t offered any promotions for customers or drivers. Over the last half month, the number of ride bookings through the Gojek app has significantly decreased. Usually, from 5 am to 8:30 am, I would get 3 to 4 ride requests, but in the past two weeks, I’ve only received 1 to 2 requests, resulting in a considerable drop in income.”
According to Mr. Pham Ngan Giang, a Gojek driver from Ca Mau who has been working in Ho Chi Minh City since 2019, there are currently no financial issues between the company and the drivers. The income from the rides is deposited into the drivers’ e-wallets.
“This app has been declining for a long time, since last year, ever since Gojek started surge pricing during rainy or hot weather conditions, similar to Grab. Meanwhile, Be didn’t increase their prices, so many customers switched to using Be. Recently, even though Gojek stopped surge pricing, the customers didn’t come back,” the driver speculated.
Gojek drivers still accepting ride requests on the morning of September 5th
Gojek drivers shared that in the past, they could earn bonuses of up to VND 280,000 per day if they scored more than 60 points (points awarded after each ride, later increased to 80 points) and had a total daily income of VND 700,000 to VND 1,000,000. However, to achieve this income, drivers had to travel nearly 300 km per day. In the past two years, income from Gojek rides has decreased significantly, ranging from VND 300,000 to VND 500,000, and the policy of bonus rides has become difficult to attain.
Mr. Ha Quoc Minh, a Gojek driver from An Giang for almost three years, shared that the company had introduced a policy to compensate drivers who did not meet their sales targets, but the amount was negligible, only a few dozen thousand dong per day. According to Mr. Minh, Gojek has only informed the drivers about the app’s discontinuation and has not provided any further information regarding partner support policies.
In a statement to NLD reporters, Gojek Vietnam affirmed that they would provide necessary support to all affected parties during the transition process (including employees, users, drivers, and restaurant partners) while complying with existing regulations and laws.
Even though Gojek is scheduled to cease operations on September 16th, some users of the app noted that since the afternoon of September 4th, booking rides and ordering food has become more difficult compared to previous days. Gojek attributed this issue to a potential lack of drivers in certain areas, resulting in longer wait times for ride requests.
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