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Specifically, in accordance with Circular No. 17/2024/TT-NHNN on the opening and use of payment accounts at payment service providers and Circular No. 18/2024/TT-NHNN on bank card activities, ACB has implemented the update of biometric data and the matching of personal papers with biometric information of customers.
Consequently, all customers (including individual customers and legal representatives of organizational customers) conducting transactions at ACB counters, ATM/CRM channels, and online channels are required to use valid personal papers (information and data) in accordance with the law throughout their transaction process at ACB. Therefore, from January 1, 2025, ACB will temporarily suspend transactions for customers with expired personal papers.
As you may know, the Law on Identity 2023, which took effect on July 1st, stipulates that Identity Cards are only valid for procedures and transactions until December 31, 2024.
Thus, from January 1, 2025, Identity Cards will officially be discontinued, and customers will no longer be able to transact at ACB using their Identity Cards.
For customers with personal papers that are about to expire or have expired, ACB recommends the following steps:
– Step 1: Apply for new personal papers at least 30 days before the expiration date of the currently used papers
– Step 2: Update new personal paper information at ACB branches/transaction offices
– Step 3: Re-register facial recognition on the ACB ONE application with new personal papers
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