Vietnam’s e-commerce market is experiencing remarkable growth. According to the Department of E-commerce and Digital Economy (Ministry of Industry and Trade), the market size reached over $25 billion last year, a 20% increase—surpassing the projected $22 billion in the “e-Economy SEA 2024” report by Google, Temasek, and Bain & Company. However, alongside these opportunities, thousands of sellers face challenges in warehouse management, where errors can significantly impact business operations.
Addressing this reality, the Gobox team developed the Gobox WMS warehouse management software, tackling issues like inventory control, slow or inaccurate order processing, and risks of penalties on e-commerce platforms.
“After six months of testing, we’ve seen encouraging results. Order processing errors dropped from 15% to 2%, while processing speed tripled. Our packing surveillance system allows full process tracking, pinpointing areas for improvement,” shared Trần Trung Mạnh, a Gobox co-founder.
When applied to sales management, Gobox WMS achieved a 99.9% order accuracy rate, tripled packing speed, reduced error-related costs by 90%, and optimized warehouse staffing costs by 35%.
According to Nguyễn Trần Hoàn, Gobox CTO: “Gobox WMS’s multi-platform integration syncs inventory and orders from platforms like Shopee, Lazada, and Tiki into a single system, effectively preventing overselling. Automated pick-pack-ship processes, including order splitting, pick-list creation, optimized travel paths, and packing oversight, boost productivity and accuracy to 99.9%.”
A standout feature is inventory hold for flash sales, enabling sellers to manage stock proactively and minimize cancellations due to stockouts.
Currently, Gobox WMS supports prominent clients like Levents, TheBadGod, Minz Store, ChengLoveHair, and dozens of other e-commerce sellers. Notably, these partners handle 200 to 5,000 daily orders on Shopee and TikTok Shop, demonstrating the solution’s scalability across diverse business models.
Built on a cloud platform, Gobox WMS enables remote access and management with just an internet connection, offering sellers flexibility in overseeing warehouse operations.
The product development team surveys warehouse conditions. Photo: Gobox WMS
Gobox WMS stands out by leveraging technology to solve real-world challenges for e-commerce sellers. This understanding is reflected in features like multi-platform and multi-warehouse synchronization, automated order processing, and real-time inventory management.
Initially developed as an internal tool, Gobox WMS is now expanding to become an essential resource for sellers, especially during major sales events. With real-time inventory management, multi-warehouse connectivity, and automated workflows, Gobox WMS is establishing itself as a trusted digital transformation solution for Vietnam’s e-commerce industry.
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