How OPES is Redefining Insurance Staffing: Technology Leads, Performance Reigns

The difference doesn’t lie in slogans but in every touchpoint within the work environment, creating a distinct appeal compared to traditional enterprises.

A “Flat” Architecture on a Comprehensive Digital Foundation

The digital era has caused significant disruptions in the labor market, forcing long-standing industries to redefine their approach to human resources. This is particularly true for the insurance sector, which is experiencing a surge in InsurTech (Insurance Technology) innovations.

The insurance industry is embracing numerous opportunities and drivers for innovation in the global digital era.

According to Ernst & Young (EY)’s 2025 Insurance Report, the industry has never had more opportunities and incentives to innovate. Simultaneously, there’s an unprecedented demand for operational efficiency. While core insurance solutions remain essential, the need for comprehensive solutions and supplementary services is growing even stronger. New business models are proving their appeal.

Unlike traditional models, which rely heavily on agent networks and fixed operational processes, digital insurance demands maximum flexibility and a new breed of “multiskilled” professionals: individuals who are both business-savvy and tech-proficient. The challenge isn’t just recruitment but creating an environment attractive enough to retain these “digital natives.”

A prime example is OPES Insurance Corporation, a pioneer in Vietnam’s digital insurance landscape. OPES not only leads in technology adoption but also excels in building a compelling employer brand, effectively attracting top talent in the digital age.

A key element of OPES’ HR strategy is minimizing middle management layers and accelerating operational efficiency through technology. OPES fosters a work environment characterized by: Technology – Speed – Modernity.

Its ecosystem operates on an “online-first” approach, from core insurance systems (CORE Insurance) and e-office document management to internal portals, reducing manual tasks and significantly shortening processing times. This is complemented by a new management philosophy: a “flat” operational model.

Unlike traditional hierarchical structures, OPES’ C-level executives are visionaries who remain closely involved. Barriers are removed, enabling direct communication between employees and leadership, fostering open dialogue, and accelerating decision-making. The combination of modern digital tools and flexible decision-making processes has transformed OPES into a lean, efficient machine, where every process maximizes the value of time.

Thanks to technology investments and efficiency optimization, OPES employees’ productivity is 10 times higher than the industry average.

10x Productivity Through Action-Oriented Culture and Empowerment

While technology forms the backbone, people and culture are the soul driving OPES’ remarkable achievements: 2025 revenue doubled compared to 2024, productivity 10 times the industry average, and a 420% growth rate over the past five years. This is typical of digital insurance models, where employees operate in tech-project modes rather than traditional administrative routines, focusing on maximizing efficiency.

At OPES, investing in skill development and tool provision isn’t just a benefit but a top priority for fostering creativity and sustainable growth. Training budgets reach 15 million VND/year for employees and 30 million VND/year for managers. Professional development programs are designed to meet competency standards and 21st-century leadership frameworks.

OPES positions itself as a destination for high-caliber professionals with a technological DNA, a passion for learning, and a drive for innovation. Rapid growth is always paired with sustainable development, offering expansive career paths and comprehensive benefits that strongly motivate professional advancement.

OPES has won numerous prestigious HR awards.

To maintain momentum and cohesion in a high-pressure environment, corporate culture is a core priority. OPES skillfully balances discipline and integrity with creativity and efficiency. Its five core values aren’t just on paper but are embodied through culture ambassadors and year-round activities. This synergy—an exceptional team empowered by technology and united by an action-oriented culture—has enabled OPES to set new productivity standards, cementing its leadership in digital insurance.

OPES’ integrated HR and culture-building strategy has earned it recognition in Anphabe’s “Top 50 Best Mid-Sized Workplaces in Vietnam” and “Top 5 Best Insurance Workplaces in Vietnam 2025,” based on a survey of over 650 companies across 18 industries and 78,000 respondents, independently audited by Intage. This clearly demonstrates OPES’ reputation as a talent incubator and magnet for top industry professionals—especially those with strong expertise, tech proficiency, and innovation drive, essential for next-generation insurance trends.

Furthermore, OPES has consistently won major awards in 2025, including “Digital Insurer of the Year” and “AI Initiative of the Year” at the Insurance Asia Awards 2025, “Top 10 Non-Life Insurance Companies,” “PROFIT500,” “FAST500,” and “VNR500.”

Despite being in the market for only eight years, OPES has achieved impressive milestones in revenue, growth, and digital culture, ranking alongside industry giants. This underscores the power of its people and internal strengths—a critical pillar in OPES’ sustainable development strategy.