Over the past few days, information about the strike of employees or shippers from Giao Hang Tiet Kiem (GHTK) has caused a congestion of goods in warehouses, preventing them from reaching the recipients, which has caused public concern. On social media, many online shop owners complain that their goods are being delayed for too long, while customers are in urgent need. This is especially problematic given that it’s close to the Lunar New Year, causing shop owners to be on edge.
Recently, a publicly available document regarding the Tet bonus policy for the Year of the Horse 2024 by Giao Hang Tiet Kiem shippers has been circulating in various online forums. Some information suggests that Giao Hang Tiet Kiem shippers feel dissatisfied because delivery workers work hard but receive lower bonuses compared to administrative office staff.
In response to a question from Dan Tri newspaper, a representative from Giao Hang Tiet Kiem Joint Stock Company stated that each department of the company received an email containing clear information about the Tet bonuses. The exact amount of the bonus for each individual is not shared publicly or with anyone who knows about it. This representative declined to disclose the bonuses for administrative staff.
The representative also added that the company had made every effort to provide a Tet bonus that is considered fair for all employees due to the difficult economic situation in 2023.
The representative further explained that in the days leading up to Tet, especially in the past two weeks, the volume of e-commerce goods entering the network has surged, significantly impacting the quality of operations. To ensure the quality of delivery, the company has been forced to temporarily stop accepting orders in certain local areas. The company has committed to providing full support to increase the productivity of processing orders.
During the Tet holiday, the volume of e-commerce goods entering Giao Hang Tiet Kiem has dramatically surged, impacting its operational quality. Illustrated photo.
Giao Hang Tiet Kiem will deliver orders placed before 12 p.m. on February 6th before the Lunar New Year holiday
In an email sent to business owners – partners of Giao Hang Tiet Kiem on the afternoon of February 1st, the company announced the schedule for the Tet holiday along with instructions for this occasion.
Specifically, Giao Hang Tiet Kiem will be on holiday from February 8th to February 13th (from the 29th of the last lunar month to the 4th day of the Lunar New Year). On February 14th (the 5th day of the Lunar New Year), normal operations will resume. Thus, Giao Hang Tiet Kiem will take a 6-day holiday, one day less than civil servants and officials, who will return to work on the 6th day of the Lunar New Year.
Giao Hang Tiet Kiem also noted orders within Hanoi and Ho Chi Minh City. Orders received with a pick-up appointment before 12 p.m. on February 6th (the 27th day of the last lunar month) will be picked up and delivered before the holiday.
For the remaining 61 provinces and cities, orders received with a pick-up appointment before 4 p.m. on February 5th (the 26th day of the last lunar month) will be picked up and delivered before the holiday.
For inter-provincial orders, those with a pick-up appointment before 12 p.m. on February 5th (the 26th day of the last lunar month) will be picked up and delivered before the holiday.
“Special” orders, with a pick-up appointment before 4 p.m. on February 3rd (the 24th day of the last lunar month), will be picked up and delivered before the holiday. Inter-regional orders that have a pick-up appointment before 12 p.m. on February 3rd (the 24th day of the last lunar month) will be picked up and delivered before the holiday.
Regarding support for receiving goods at post offices, Giao Hang Tiet Kiem post offices in all provinces will work until February 7th (the 28th day of the last lunar month) and resume normal operations on February 14th, 2024 (the 5th day of the Lunar New Year).
Regarding cash on delivery (COD), Giao Hang Tiet Kiem will make the final money transfer on February 6th, 2024 (the 27th day of the last lunar month). The first money transfer after the Lunar New Year holiday will be on February 16th, 2024 (the 7th day of the Lunar New Year).
