Sheraton Hanoi Hotel Celebrates 20 Years of Dedication to Excellence

This event has received a lot of positive feedback from attendees for its exceptional menu, exciting program, lively music and visuals, magic performances, and exciting lucky draws. Ms. Tiffany Hwang, General Manager of Sheraton Hanoi Hotel, expressed her gratitude: “We deeply understand that every touchpoint is an opportunity to create a lasting impression with our esteemed guests. This commitment is not only for tonight, but for every day as we strive to deliver the most complete experience for our customers and partners.”

The event began with an captivating opening dance performance, in which dancers interacted with LED screens to showcase the significant achievements that Sheraton Hanoi Hotel has accomplished since its establishment in 2004. In the second half of the performance, 5 dancers in Sheraton Hanoi Hotel staff uniforms, representing key operating departments including Front Office, Housekeeping, Engineering, Food and Beverage, and Kitchen, along with iconic body movements, introduced 5 future development pillars of Sheraton Hanoi Hotel and demonstrated the team spirit of all colleagues in bringing this hotel to its well-deserved 5-star status. The audience was further captivated by a touching video featuring dedicated staff members who have contributed to the hotel’s success over the past two decades, as well as a special dessert accompanying the message of ‘Thank you’ to the attendees.

The highlight of the evening was when the General Manager, along with 4 members of the hotel’s Board of Directors and all distinguished guests in the audience, counted down from 5 to 1 to unveil the main message of 20 years of operation and welcome a new era for Sheraton Hanoi Hotel – ‘Two decades of prestige, twenty years of dedication, and many more years of pursuing excellence. Mr. Dam Duc Vu, a representative of the media, expressed his emotions: “I am deeply moved by the 20 years of effort that the Sheraton Hanoi Hotel team has put in to create a reputable hotel like it is today.”

The event also reiterated the brand promise of Sheraton Hanoi Hotel. In 2016, the acquisition of the Sheraton brand by Marriott International marked a significant transformation for the hotel. Sheraton Hanoi Hotel quickly adopted a new brand identity and continued to operate under the previous Sheraton brand positioning, becoming “Where the World Gathers“.

In her speech, Ms. Tiffany Hwang affirmed: “In the past two decades and in the years to come, we have, are, and will devote all our efforts to make Sheraton Hanoi Hotel not only a friendly hotel for accommodation, an enjoyable venue for events, or premium dining venues, but above all – a friendly and attractive destination for our guests to gather and connect.”

Other members of the Board of Directors also emphasized Sheraton Hanoi Hotel’s commitment to providing smooth experiences and the best environment for target customers to feel secure in working more productively, connecting and building quality relationships, developing personally and professionally, and feeling familiar, comfortable, happy, and inspired.

Moving forward, Sheraton Hanoi Hotel continues to strive for continuous service improvement, infrastructure upgrades, digital transformation, sustainable hotel services, and talent development in 2024 and beyond.

In addition to this event, Sheraton Hanoi Hotel will organize a series of events and offer customers many promotions for rooms, banquets, and especially culinary service promotions throughout 2024.