The customs department is currently experiencing technical difficulties with their electronic data processing system, causing disruptions for businesses in their customs procedures. Companies have reported issues with declaring goods, resulting in delays in their import and export operations.
In the meantime, to ensure uninterrupted processing, the Customs Department has instructed customs units to implement manual procedures as per industry protocols for such system failures.
For import and export goods, the Customs Department requests that declarants print two copies of the export and import customs declarations for goods under customs supervision that have been cleared, released, and approved for transport. These copies should be submitted to the supervision department of the Customs Branch managing the gateway, port, warehouse, or location.
The customs sector’s website, information technology system, and national single window system are temporarily unavailable due to technical issues.
The Customs Department has directed units to arrange for 24/7 supervision at gateway, port, warehouse, and location areas. Additionally, customs departments in provinces and cities have been instructed to strengthen the inspection and verification of information for import and export goods under customs supervision, particularly those cleared during the system outage, to promptly detect any violations.
Customs branches are advised to establish support teams at the branch and sub-branch levels to provide guidance and address any issues that may arise. Furthermore, coordination and information exchange between the customs branch where the declaration is registered and the branch managing the storage location should be enhanced to facilitate customs inspection and supervision.
Speaking to Tien Phong on the morning of August 7, a leader from the Customs Management and Supervision Department – General Department of Customs, shared that since last night, customs units have been focusing their resources on resolving the issue. As of this morning, the system has started pilot testing again. They aim to resume normal operations as soon as possible to ensure the smooth flow of import and export activities.
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