Services
KienlongBank wins double awards for Human Resources & Customer Service categories
As one of the six strategic objectives set by the Board of Directors in the beginning phase of its transformation journey towards becoming a modern and comprehensive digital bank by 2025, KienlongBank has always prioritized enhancing employee income and improving human resources quality. The bank has implemented a transformation campaign, developing comprehensive capabilities with three crucial pillars: People, Service Quality, and a Customer-centric Culture.
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With this orientation, KienlongBank not only focuses on business development but also emphasizes renewing the mindset of each officer to adapt to the rapidly evolving technology. Simultaneously, the bank proactively cultivates and develops high-quality human resources, providing numerous opportunities for the 4.0 generation of personnel to explore new technologies and, in turn, contribute to the bank’s growth.
To materialize this plan, in 2024, KienlongBank introduced several policies to increase employee welfare and income, creating an ideal work environment with career advancement opportunities. Additionally, the bank strives to optimize its value chain, expand its partner network, and enhance governance through further internal digital transformation. Based on these superior human resource policies, attractive compensation packages, and a dynamic and youthful work environment, KienlongBank was recognized by World Economic Magazine as the “Best Place to Work in Vietnam 2024.”
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Not stopping there, surpassing many other worthy contenders, KienlongBank was also honored to be included in the list of “Banks with the Best Customer Service in Vietnam 2024.” This achievement is a testament to the bank’s journey of providing dedicated services and delivering perfectly personalized experiences to each customer accessing its financial and banking products, which KienlongBank has diligently built in its development strategy for the 2021-2025 period.
Over the past four years (2021-2024), KienlongBank has not only brought about changes and improvements to its existing products and services but has also actively applied AI technology and launched numerous digital products and services to keep up with the shifting trends across customer segments. The bank has also effectively prioritized resources, focusing on factors that enhance customer satisfaction during transactions.
A notable example is the MyShop solution, accompanied by the Paybox 10 device, which has been implemented since 2023 and is now used by over 80,000 stores. This number continues to grow rapidly in the final months of 2024 due to the product’s superiority: it helps shop owners easily and securely manage cash flow in all transactions. In the future, KienlongBank will also introduce the Paybox 20 device with even more advanced features.
 Over 80,000 stores have adopted KienlongBank’s MyShop & Paybox solutions
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Additionally, in its journey to win over customers, KienlongBank has transformed its customer service model, implementing a one-stop-shop model, standardizing counter transactions according to SLA (Service Level Agreement), and streamlining transaction forms and processes. All these efforts contribute to optimizing operational efficiency, enhancing service quality, and maximizing customer benefits, thereby fostering growth in credit, deposits, and profits.
Enhancing capabilities for breakthrough growth
Being nominated and honored in both the “Best Place to Work” and “Banks with the Best Customer Service in Vietnam 2024” categories by World Economic Magazine is a recognition and affirmation of KienlongBank’s relentless efforts in the past period. The professionalization of customer service and the building of a strong team have also contributed to the bank’s business development. In the most recent fiscal year, KienlongBank made significant contributions to the state budget and was proud to be among the Top 100 private enterprises with the largest tax contributions in Vietnam (according to data published by CafeF online newspaper in the PRIVATE100 list).
Building on these achievements, in just the first six months of 2024, KienlongBank’s total assets reached VND 91,668 billion, an increase of VND 4,696 billion. Loans to customers reached VND 56,184 billion, an increase of VND 5,025 billion, and customer deposits reached VND 58,387 billion, an increase of VND 1,490 billion compared to the end of 2023.
The recognition received from reputable organizations over the years demonstrates the success of the bank’s leadership in its strategy of prioritizing and valuing human resources, as well as its efforts to implement governance policies alongside the development of a young and high-quality workforce, aiming to make KienlongBank a friendly and modern digital bank.
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