Following the authorities’ meeting with representatives from the Temu platform and their request to complete the necessary legal procedures, Tien Phong reporters observed that trading activities on this e-commerce platform have almost frozen.
Many customers shared that they had placed orders on Temu at the beginning of last month but have not received them yet.
Ms. Le Huyen from Hanoi ordered a bag worth over VND 1.3 million on Temu on November 6, but according to the Temu application, the order is still in the preparation stage without any shipping information.
“We have contacted Temu’s support team but have not received a response yet. I’m worried because the order has been placed and the payment has been made,” expressed Ms. Huyen.
Customers received a notification from Temu about possible loss of their ordered items.
Mr. Le Tien, also from Hanoi, shared that he ordered a pair of shoes from Temu at the beginning of November, with an expected delivery date of November 13-15, but he has not received the items yet.
“The Temu app displays a message that the package may be lost and that the buyer can get a refund, but I’ve been waiting for their response for half a month now,” Mr. Tien said.
On the Temu website, the Vietnamese version is no longer available. Most of the transactions, as well as the incentive programs and affiliate marketing commission policies, have been removed. Temu has announced the termination of these programs.
Temu’s promotional programs have come to an end.
The Department of E-Commerce and Digital Economy under the Ministry of Industry and Trade shared that after working with Temu, the department has requested the platform to urgently complete the necessary legal procedures. During the registration process, Temu must inform consumers and simultaneously stop all commercial activities and advertising that violate Vietnamese law to protect consumers.
According to the Department of E-Commerce and Digital Economy, cross-border e-commerce platforms that have not completed the necessary registration and licensing procedures in Vietnam will not be monitored by relevant authorities regarding the quality of their goods or their after-sales service commitments.
Consumers also face a high risk of buying counterfeit or unclear origin goods and not receiving support to resolve issues when problems arise.
The leader of the Supervision and Management Department of Customs – General Department of Customs, said that as of now, Temu has not been licensed by the Ministry of Industry and Trade, so there is no basis for customs clearance.
Currently, orders placed on the Temu platform cannot go through the legal procedures for customs clearance into Vietnam. Only when licensed by the Ministry of Industry and Trade, will the customs authorities perform customs procedures for imported and exported goods traded through the platform.
The General Department of Customs is directing the development of software to manage and monitor the activities of cross-border e-commerce platforms in the future.
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