“BIDV Unveils Electronic Customer Authentication via VNeID”

The event was honored with the presence of Major General Nguyen Ngoc Cuong, Director of the Police Department for Administrative Management of Social Order (C06); Captain Nguyen Thanh Vinh, Director of the National Population Database Center; Captain Tran Duy Hien, Director of the Research and Application Center for Population Data and Citizenship (RAR Center), Mr. Nguyen Anh Tuan, Director of the Payment Department of the State Bank; From BIDV, Mr. Le Ngoc Lam, CEO; Mr. Phan Thanh Hai, Deputy CEO; Ms. Nguyen Thi Quynh Giao, Deputy CEO, and representatives of leaders of departments and units at the Head Office attended the event.

With the new regulations of the Law on Identity Cards in 2023, Circular No. 17/TT-NHNN, and Circular No. 18/TT-NHNN of the State Bank coming into effect on January 1, 2025, directly impacting transfer/withdrawal transactions, account and card payments for customers who have not updated their biometrics and personal documents. BIDV has proactively implemented a range of multi-channel solutions, from product development to process optimization and continuous, widespread communication to customers to understand the new regulations and the benefits of collecting biometric data and updating personal documents when conducting transactions at the bank.

Through the cooperation in deploying the electronic customer authentication service via the “app-to-app” data connection between SmartBanking and VNeID, BIDV’s customers who are citizens with level-2 identification on the VNeID application now have an additional channel to collect biometric and personal document authentication through the connection with the VNeID application, in addition to the current method of scanning the citizen identification card with a chip on the phone that supports Near-Field Communications (NFC) technology.

Representatives of the RAR Center and BIDV signed a cooperation agreement.

The superiority of this new feature is that customers can independently collect biometric data by agreeing to connect and share population data from VNeID to BIDV SmartBanking without depending on NFC-enabled devices or having to visit a bank branch, providing a convenient and easy experience while ensuring the highest security.

Mr. Le Ngoc Lam, CEO of BIDV, shared at the event: “BIDV identifies digital transformation as one of the three strategic pillars for development towards 2030, with the goal of becoming a leading digital-based bank in Vietnam. The cooperation with the RAR Center is an important step towards realizing this goal and promises to open up new opportunities for BIDV to continue applying electronic identity data to digitize and diversify the bank’s products in the future, bringing customers safer, more secure, simpler, and more convenient transaction experiences.”

CEO Le Ngoc Lam delivered the opening speech

Speaking at the signing ceremony, Mr. Pham Anh Tuan, Director of the Payment Department of the State Bank, congratulated the successful cooperation between BIDV and the RAR Center in deploying the electronic customer authentication feature via VNeID to meet the urgent practical needs in collecting biometric data from customers according to the laws and regulations of the State Bank. In addition, Mr. Tuan also highly appreciated BIDV’s proactive and pioneering spirit in developing and mastering many technology systems built and developed by BIDV’s team over the years. He believes that with its pioneering and innovative spirit, BIDV will continue to reap greater successes in the coming period.

Mr. Pham Anh Tuan, Director of the Payment Department of the State Bank

Delivering a speech at the ceremony, Major General Nguyen Ngoc Cuong, Director of the C06 Police Department, shared: “We highly appreciate the determination and pioneering role of BIDV in promoting the digital transformation of the banking industry in recent years. Today’s signing ceremony continues to affirm the close coordination between BIDV and the Ministry of Public Security, with important contributions to the development of the digital government, and is a vivid demonstration of the goal of bringing population data into daily life, a significant step forward, not only improving management efficiency but also contributing to the national digital transformation.”

Comrade Major General Nguyen Ngoc Cuong, Director of the C06 Police Department, gave a speech

Previously, from 2021 up to now, BIDV has cooperated with units under the Ministry of Public Security to implement many important projects such as: Piloting the application of chip-attached citizen identification cards at the eZone automatic transaction system and CRM; Applying data of chip-attached citizen identification cards to open accounts and collect biometric data of customers; Linking bank accounts with VNeID to receive social security money; Coordinating the implementation of relief and charitable programs on the VNeID platform, applying population data in evaluating and scoring credibility and granting credit to customers in areas affected by Typhoon Yagi.

This cooperation event continues to mark a strategic cooperation milestone between BIDV and the RAR Center and demonstrates BIDV’s strong commitment to continuously striving to bring the latest technology solutions to life to bring greater value to customers.