Vietcombank recently reported a case where a customer lost money from their account after receiving a new card due to an impersonation scam.
Upon investigation, Vietcombank confirmed this as a sophisticated fraud scheme aimed at stealing card details and OTP codes from customers.
Prior to the incident, the scammer repeatedly contacted the customer, posing as a Vietcombank representative, to guide them in activating a new card and providing OTP codes. Exploiting the customer’s trust and desire for a premium card, the scammer manipulated them into activating the card, sharing transaction details, and ultimately stealing their funds.
Following the incident, Vietcombank assured that its technology systems, security protocols, and card delivery processes remain secure. All transactions in this case were legitimate, authenticated by OTP codes provided by the customer themselves.
Immediately upon receiving the report, Vietcombank collaborated with relevant units to block the card, trace transactions, and work with authorities to investigate further.
Scams through social media platforms are increasingly prevalent, with scammers employing sophisticated and ever-changing tactics to obtain OTP codes and steal customers’ funds.
Banks collectively urge customers to remain vigilant against card information theft. |
Banks warn that cybercriminals are constantly evolving their tactics, focusing on enticing customers to issue or upgrade to premium cards to steal personal information.
Scammers obtain phone numbers from data sold on social media or online groups. They then impersonate bank employees, calling to offer premium cards with attractive benefits.
Common schemes include: Issuing international Debit cards, maintaining account balances, using Debit cards to meet high transaction thresholds for premium card eligibility.
During interactions, scammers manipulate customers into revealing personal details such as account balances, card issuance dates, card information, and OTP codes, ultimately stealing their funds.
This widespread impersonation scam has been repeatedly warned by banks across mass media, websites, mobile banking apps, and direct OTT/email messages to customers.
In card information theft schemes, scammers impersonate bank employees, sending fake messages about “locked accounts,” “card limit increases,” or “lottery winnings” to steal card details and OTP codes.
Banks emphasize that they only provide guidance and support through official websites, mobile banking apps, customer service hotlines, or physical branches.
Banks never request card details (card number, expiration date, CVV), OTP codes, or login credentials via any channel.
Customers are advised never to share card details (card number, expiration date, CVV), OTP codes, or SmartBanking login credentials with anyone, even those claiming to be bank employees.
Avoid clicking suspicious links, downloading apps from unknown sources, or entering sensitive information on unofficial websites.
Never share OTP codes under any circumstances. This is the final security layer for transactions; exposing it allows scammers to instantly steal funds.
Tuân Nguyễn
– 09:43 28/10/2025
Record-Breaking $1 Billion Energy Deal: Vietnam’s Largest Corporation Joins Forces with the Highest-Capitalized Bank on the Stock Market
This is one of the largest credit agreements in the energy sector, financing Vietnam’s most ambitious gas project to date.
Vietcombank Grants Largest Energy Sector Credit Facility in Vietnam’s History to Petrovietnam
On the afternoon of October 7, 2025, the Vietnam Oil and Gas Group (Petrovietnam) and the Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) signed two credit agreements totaling over $1 billion. These agreements will fund the development and exploitation of gas fields in Block B&48/95 and Block 52/97, as well as the construction of the Block B – O Mon gas pipeline project.
Two Leading National Enterprises Partner to Launch Groundbreaking Project Under Resolution 70-NQ/TW
On the afternoon of October 7th, Deputy Prime Minister Hồ Đức Phớc attended and delivered a speech at the signing ceremony of a credit agreement exceeding $1 billion for the development and exploitation of gas fields in Blocks B&48/95 and 52/97, along with the B-Ô Môn gas pipeline project. The agreement was signed between the Vietnam National Oil and Gas Group (PetroVietnam) and the Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank).
Vietcombank Addresses Reports of Fire at One of Its Transaction Offices on the Evening of October 4th
Vietcombank has confirmed that it is actively collaborating with relevant authorities to address and remove misleading information circulating about the bank. Efforts are underway to ensure the accurate representation of facts and protect the institution’s integrity.
Over 82,000 Social Housing Units Expected to Be Completed This Year
Minister of Construction Trần Hồng Minh shared key insights at the Government’s online conference with local authorities this September, held earlier today (October 5th).
