As of July 1, 2024, banks have implemented biometric authentication for certain online transactions. However, scammers have taken advantage of customers who are facing difficulties in updating their biometric information. These fraudsters pretend to be bank employees and offer “support” with the installation process, with the intention of stealing personal information and funds.
The scammers’ modus operandi involves calling unsuspecting individuals, claiming to be bank staff, and requesting personal details along with photos of their ID cards. They also ask for a video call to verify the person’s face, voice, and gestures. Furthermore, they instruct victims to visit suspicious links and download applications to collect biometric data on their phones.
This sensitive information is then used by the scammers to impersonate their victims, gain access to their accounts, or use it for other malicious purposes.
Illustration: Hanoi Police
To protect yourself from such scams, the Hanoi Cybercrime Prevention and Control Department advises the public to be vigilant and not disclose personal data, OTP codes, or respond to suspicious links and application requests from strangers. It is also important not to buy, sell, exchange, rent, or lend payment accounts, bank cards, or personal documents.
Additionally, consider enabling two-factor authentication for added security and refrain from oversharing personal information on social media. Remember, banks typically do not contact customers directly to collect biometric information. If you need assistance, visit your bank’s branch and seek help at the counter.
If you encounter any signs of fraud, promptly report it to the police for timely action.
According to the State Bank of Vietnam, as of 5:00 PM on July 3, the banking system recorded 16.6 million customers verifying their biometric information. However, some individuals faced issues due to not having an e-ID card with a chip, or only possessing an old ID card without a chip.
This group represents a small percentage of customers, and most of them have already received assistance at bank counters. Going forward, banks will invite the remaining customers to their branches to provide support with biometric authentication.
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