Services
Optimizing Business Performance and Customer Experience
As per the agreement, NCB will utilize AI/ML solutions from CyborgIntell’s platform to apply artificial intelligence and advanced machine learning to its operations. This will significantly contribute to the bank’s digital transformation journey, optimizing processes, business performance, and delivering superior experiences to its customers. The system is expected to be operational by 2024.
NCB Collaborates with CyborgIntell to Deploy AI and Machine Learning Platform
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CyborgIntell is a pioneer in providing AI & machine learning solutions, offering a no-code approach (drag and drop without programming). Founded with the determination to support businesses in seamlessly adopting AI, CyborgIntell has revolutionized the way data science projects are executed, especially in the BFSI (Banking and Financial Services Industry) sector.
The AI/ML platform being deployed by NCB is one of CyborgIntell’s flagship products, specifically designed for the financial industry. This platform offers high automation and customization, utilizing modern data variable libraries, and is the same technology employed by leading tech companies such as Netflix, LinkedIn, and Uber. As a result, the bank can fully automate the entire lifecycle of its models, ensuring model risk management (MRM). This solution has been successfully implemented by leading financial and insurance organizations in India, Canada, and the USA.
Mr. Nguyen Vinh, Director of NCB’s Technology Block, speaks at the Signing Ceremony
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The application of self-calibrating and frequently updated machine learning models also helps personalize the services offered to customers, creating a convenient and flexible digital banking experience that effectively supports NCB’s “customer-centric” philosophy.
Mr. Ta Kieu Hung, General Director of NCB, stated: “The AI/ML collaboration agreement with CyborgIntell is the next step in our digital transformation journey and the implementation of our new strategy. By partnering with a world-leading company to leverage the power of artificial intelligence and machine learning, NCB aims to be a pioneer in developing products and services based on the most advanced technology, delivering banking experiences through innovative and creative thinking to our customers.”
Mr. Suman Singh, CEO of CyborgIntell, shares at the event
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On behalf of CyborgIntell, Mr. Suman Singh, CEO of the company, commented: “We highly appreciate NCB’s potential for development and its determination in comprehensive digital transformation. I believe that with its efforts and capabilities, NCB can provide innovative, superior, and differentiated financial services to the market in the near future.”
Aggressive Digital Transformation, Setting New Standards of Excellence
The signing of the AI/ML platform deployment with CyborgIntell marks NCB’s continued effort in its comprehensive digital transformation journey, gradually implementing the bank’s new development strategy with a long-term vision to become the best provider of financial services and solutions for the ultra-high-net-worth segment over the next decade.
In 2024, NCB has continuously collaborated with leading global technology and financial consulting partners to implement complex digital transformation projects, concretizing many initiatives in the fields of information technology and banking operations such as:
- Deploying Cloud Computing and Centralized Data Management solutions based on Google Cloud with two leading technology partners, CMC Telecom and LUMIQ.
- Implementing the Zoho CRM Plus Customer Relationship Management platform with Zoho Corporation, aiming to increase service request processing speed by 50% and enhance customer understanding and engagement.
 NCB is gradually enhancing its competitiveness and laying the foundation for the new phase of its banking development strategy
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Most recently, on July 25, NCB partnered with Decisions, a top global technology company in decision automation, to deploy the Decision Engine project. This project enhances decision-making capabilities and optimizes credit processes, from evaluating loan applications to approval. With the successful implementation of this project, NCB will improve credit approval efficiency and reduce approval time for certain products to seconds, meeting customer needs in the best possible way. In addition to serving the credit approval process, this tool also helps automate various internal processes, including fraud risk prevention and accounting procedures.
By standing on the shoulders of giants, NCB is gradually enhancing its competitiveness, laying a crucial foundation to accelerate the speed and effectiveness of its banking development strategy. The bank aims to deliver products and services based on the most advanced technology, positively contributing to the sustainable development of the community.
