The State Bank of Vietnam has issued Decision No. 2345/QD-NHNN, which comes into effect from July 1, 2024. This decision mandates that all transactions over VND 10 million per instance, or transactions totaling VND 20 million or more per day, require biometric authentication for subsequent transactions on the same day. Additionally, before initiating a transaction through mobile banking for the first time, or when using a different device than the one used for the most recent transaction, customers must also undergo biometric authentication.
To comply with Decision 2345, customers are required to provide and update their biometric information with their respective banks using one of two methods: through the mobile banking application or by visiting a bank branch/transaction office directly.
With the new regulation in place, fraudsters have seized the opportunity to deceive customers by impersonating bank employees or government officials. They contact customers through various means such as phone calls, text messages, or social media platforms (Zalo, Facebook, Viber, etc.), offering to guide them through the process of collecting biometric information.
These fraudsters then request customers to provide personal information, bank account details, identity card images, and even facial images or video calls to collect additional data like voice, gestures, and mannerisms. They trick customers into accessing suspicious links and installing malicious applications on their phones, which resemble official applications from the Ministry of Public Security, government agencies, or credit institutions.
Once the fraudsters obtain this sensitive information, they proceed to steal money from the customers’ bank accounts and misuse their personal information for malicious activities such as borrowing money, gambling, and more.
Given the sophisticated tactics employed by these fraudsters, SHB would like to offer the following advice to our valued customers:
Update your biometric data only through the official SHB Mobile/SHB SAHA applications or by visiting our SHB transaction offices nationwide. Do not provide or update your biometric data through any other websites or applications.
Update your biometric data conveniently through SHB Mobile/SHB SAHA
Never disclose your OTP, password, card number, personal information, identity card images, or biometric data to anyone, including bank staff. SHB will never ask for your personal information through phone calls, SMS, email, or chat applications (Zalo, Viber, Facebook, etc.).
If you encounter any difficulties while updating your biometric information or performing online transaction authentication, please refer to the instructions on our website (https://www.shb.com.vn) or visit our SHB transaction offices for assistance.
In the event that you receive any suspicious messages, calls, or emails that appear to be fraudulent, please contact our 24/7 Customer Support Center at *6688, visit your nearest SHB transaction office, or report it to the police immediately.
It is crucial to stay vigilant and informed about the latest fraud schemes. Protect your personal information at all times, as it is your legal right to maintain privacy. Avoid disclosing personal information unless absolutely necessary.
SHB, one of the four largest private banks in Vietnam, with over 92% of transactions conducted through digital channels, understands the urgency of implementing Decision 2345 to safeguard our customers during online transactions. Over the past three years, we have been dedicated to enhancing our information technology infrastructure, standardizing databases, strengthening data security, and improving risk management to lay the foundation for our future transformation plans.
As we aggressively pursue our 2024-2028 Transformation Strategy, we are committed to accelerating digitization and incorporating technology into all aspects of our operations. We continuously strive to enhance our governance capabilities to international standards and maintain our modern business model, while remaining steadfast in our commitment to sustainable, safe, and efficient development.
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